1 reviews | Active since Sept 2010
MetroFibre – Ongoing Outages and Unreliable Service
I am extremely dissatisfied with the ongoing poor reliability of MetroFibre’s service. I have been experiencing disruptions and outages at least twice a month, and even worse, the service sometimes goes down again within hours of being restored. This is completely unacceptable and points to serious underlying issues that are clearly not being properly resolved.
I am paying for a service that I am not receiving at an acceptable or consistent standard. The repeated disruptions have caused continuous inconvenience and make it impossible to rely on this connection for daily use.
At this stage, I expect nothing less than:
1. A clear explanation for these recurring outages; 2. A permanent fix to address the root cause (not temporary patchwork repairs); and 3. Compensation or service credits for the repeated downtime.
If this situation is not urgently resolved, I will escalate the matter further and strongly consider cancelling my service in favour of a more reliable provider.
MetroFibre needs to take accountability and provide a meaningful response.
Thank you for highlighting your experience and ongoing service concerns.
We have logged your report for a full technical review to assess the recurring interruptions affecting your connection. Our network and support teams will investigate the pattern of outages to identify any underlying fault conditions and ensure appropriate corrective action is taken to improve stability.
Your case has also been escalated for a detailed service assessment, including verification of service performance history and fault resolution steps already undertaken. Where recurring downtime is confirmed, this will be addressed in line with our service recovery processes, which may include applicable service credits where eligible.
We will ensure feedback is provided once the investigation has been completed, along with the next steps required to resolve the matter permanently.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for highlighting your experience and ongoing service concerns.
We have logged your report for a full technical review to assess the recurring interruptions affecting your connection. Our network and support teams will investigate the pattern of outages to identify any underlying fault conditions and ensure appropriate corrective action is taken to improve stability.
Your case has also been escalated for a detailed service assessment, including verification of service performance history and fault resolution steps already undertaken. Where recurring downtime is confirmed, this will be addressed in line with our service recovery processes, which may include applicable service credits where eligible.
We will ensure feedback is provided once the investigation has been completed, along with the next steps required to resolve the matter permanently.
Best regards,
Marilize
MetroFibre Complaints & Escalations