MetroFibre not willing to do installations.

MetroFibre took 6 months, from the time we started the process to get fibre installed into our building to the point where they were ready for a kickoff meeting to install fibre. This entire process during the 6 month was a painstaking ordeal of phone call after phone call and email after email just to get things moving. Once things got to the stage where they were willing to do an installation they performed 3 different site visits as they were trying to find alternative methods to run the cables into each apartment. even though this was all discussed beforehand. They then claimed that they could not install the cables the preferred method, which was to run cabling through the ceiling void as they do not want to risk damaging any of our downlighter cablings and that they do not have the expertise to perform a relatively simple task. They essentially told us that we either opt for surface cabling or run cabling through the ceiling at our own cost. This entire process took 7 months just for them to tell us that they cannot install it with the preferred method. Furthermore, with all our queries and discussions, not a single person from management bothered to assist us and we were left with dealing with only the client liaison officer.