sG
stephan G
1 reviews | Active since Apr 2015
02 Apr 2025, 15:56
Metrofibre not refunding me in 39 days
On the 25th of Feb I accendently paid in R4040 to Metrofibre instead if my monthly R499 . I immedailty email them and reqiested a refund of R3451. I got a response to say it can take up to 30 days for the refund to happen which i fully understand that is their procedure. When I followed up last week since it has been 30 days , I was told my payment would be processed on friday. Today is Wednesday and I am yet to recieve my refund. I am now having serious doubt if I will see my money again.
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Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
02 Apr 2025, 16:03Dear Stephan Geyser
Thank you for your patience throughout this process. I understand your concerns about the delay in receiving your refund. Based on the information you’ve shared, it appears that the refund has not yet been processed as promised, which understandably causes frustration.
We want to assure you that we are actively following up on this matter and have escalated your case to ensure swift resolution. While it can take time for certain procedures to be completed, I understand how important it is for you to receive your refund promptly.
We will continue to monitor this and update you as soon as I receive confirmation that the refund is on its way. Please feel free to reach out if you need any further assistance or updates in the meantime.
Thank you again for your understanding, and We will ensure this is prioritized.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for your patience throughout this process. I understand your concerns about the delay in receiving your refund. Based on the information you’ve shared, it appears that the refund has not yet been processed as promised, which understandably causes frustration.
We want to assure you that we are actively following up on this matter and have escalated your case to ensure swift resolution. While it can take time for certain procedures to be completed, I understand how important it is for you to receive your refund promptly.
We will continue to monitor this and update you as soon as I receive confirmation that the refund is on its way. Please feel free to reach out if you need any further assistance or updates in the meantime.
Thank you again for your understanding, and We will ensure this is prioritized.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply02 Apr 2025, 16:03
Official
Dear Stephan Geyser
Thank you for your patience throughout this process. I understand your concerns about the delay in receiving your refund. Based on the information you’ve shared, it appears that the refund has not yet been processed as promised, which understandably causes frustration.
We want to assure you that we are actively following up on this matter and have escalated your case to ensure swift resolution. While it can take time for certain procedures to be completed, I understand how important it is for you to receive your refund promptly.
We will continue to monitor this and update you as soon as I receive confirmation that the refund is on its way. Please feel free to reach out if you need any further assistance or updates in the meantime.
Thank you again for your understanding, and We will ensure this is prioritized.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for your patience throughout this process. I understand your concerns about the delay in receiving your refund. Based on the information you’ve shared, it appears that the refund has not yet been processed as promised, which understandably causes frustration.
We want to assure you that we are actively following up on this matter and have escalated your case to ensure swift resolution. While it can take time for certain procedures to be completed, I understand how important it is for you to receive your refund promptly.
We will continue to monitor this and update you as soon as I receive confirmation that the refund is on its way. Please feel free to reach out if you need any further assistance or updates in the meantime.
Thank you again for your understanding, and We will ensure this is prioritized.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
sG
stephan G's updateReviewer Update
07 Apr 2025, 15:55Can I please have sn update on this matter? Yet to recieve any further response
sG
stephan G's update07 Apr 2025, 15:55
Reviewer Update
Can I please have sn update on this matter? Yet to recieve any further response
MetroFibre Networx's replyOfficial
09 Apr 2025, 10:22Dear Stephan
Your refund request, along with the necessary documents, has been escalated to our management team for review.
We will keep you updated on any developments and provide feedback as soon as possible.
Thank you for your patience and understanding. Should you have any questions in the meantime, please feel free to reach out.
Kind regards,
Siboniso
MetroFibre Complaints & Escalations
Your refund request, along with the necessary documents, has been escalated to our management team for review.
We will keep you updated on any developments and provide feedback as soon as possible.
Thank you for your patience and understanding. Should you have any questions in the meantime, please feel free to reach out.
Kind regards,
Siboniso
MetroFibre Complaints & Escalations
MetroFibre Networx's reply09 Apr 2025, 10:22
Official
Dear Stephan
Your refund request, along with the necessary documents, has been escalated to our management team for review.
We will keep you updated on any developments and provide feedback as soon as possible.
Thank you for your patience and understanding. Should you have any questions in the meantime, please feel free to reach out.
Kind regards,
Siboniso
MetroFibre Complaints & Escalations
Your refund request, along with the necessary documents, has been escalated to our management team for review.
We will keep you updated on any developments and provide feedback as soon as possible.
Thank you for your patience and understanding. Should you have any questions in the meantime, please feel free to reach out.
Kind regards,
Siboniso
MetroFibre Complaints & Escalations