Metrofibre not recommended as a service provider

Even this response is indicative of the quality of service received, I am sorry to say. I was assured by a Metrofibre representative, on Wednesday night past, that the issue regarding the prior tenant's cancellation would be resolved by way of an early cancellation, as this can be done, and that my service would be up and running yesterday already. To enable early cancellation I was requested to provide a copy of my lease agreement, which I did. I cannot see how, where I am the tenant, and entitled to receive an internet service, I am being held to ransom, so to speak, by what your arrangement with a previous tenant may be? The fact is that the previous tenant is NO LONGER the tenant. I am. You are being paid to provide a service relevant to this unit, and the tenant currently occupying this unit. Also, I would be quite please to see where you tried to contact me and I was not available.

I confess to not having held my breath in response to the undertaking made earlier, but am really happy to be able to confirm that the line has been activated. Thank you. Now we will start the process of trying to implement the request submitted for the upgraded package...