MC
Melissa C
1 reviews | Active since Apr 2012
17 Jun 2025, 09:18
Metrofibre not playing their part
My ONT went dead, I logged a fault with my ISP who in turn logged it with Metrofibre I was told that they do work on weekends and holidays but this is day 4 and no one has got back to me. I work from home and my son is home schooled but I have not been able to do a thing in the last 4 days and no communication from metrofibre at all. I am so frustrated now that I feel like cancelling with my ISP even though it's not their fault. So upset with the delay and lack of communication
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Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
17 Jun 2025, 09:21Dear Melissa Chetty
Thank you for bringing this matter to our attention. We understand how disruptive this ongoing issue has been, especially considering your work-from-home responsibilities and your son's schooling.
We acknowledge the lack of feedback and the delay you've experienced. Please be assured that we are urgently escalating this matter to the relevant department at MetroFibre to ensure that it receives the attention it requires.
We value your patience and will follow up until the matter is resolved. Kindly allow us some time to revert with an update as soon as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention. We understand how disruptive this ongoing issue has been, especially considering your work-from-home responsibilities and your son's schooling.
We acknowledge the lack of feedback and the delay you've experienced. Please be assured that we are urgently escalating this matter to the relevant department at MetroFibre to ensure that it receives the attention it requires.
We value your patience and will follow up until the matter is resolved. Kindly allow us some time to revert with an update as soon as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply17 Jun 2025, 09:21
Official
Dear Melissa Chetty
Thank you for bringing this matter to our attention. We understand how disruptive this ongoing issue has been, especially considering your work-from-home responsibilities and your son's schooling.
We acknowledge the lack of feedback and the delay you've experienced. Please be assured that we are urgently escalating this matter to the relevant department at MetroFibre to ensure that it receives the attention it requires.
We value your patience and will follow up until the matter is resolved. Kindly allow us some time to revert with an update as soon as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention. We understand how disruptive this ongoing issue has been, especially considering your work-from-home responsibilities and your son's schooling.
We acknowledge the lack of feedback and the delay you've experienced. Please be assured that we are urgently escalating this matter to the relevant department at MetroFibre to ensure that it receives the attention it requires.
We value your patience and will follow up until the matter is resolved. Kindly allow us some time to revert with an update as soon as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MC
Melissa C's updateReviewer Update
17 Jun 2025, 13:31I have been sorted, thank you very much and thank you to Corrie Evans for being so efficient.
MC
Melissa C's update17 Jun 2025, 13:31
Reviewer Update
I have been sorted, thank you very much and thank you to Corrie Evans for being so efficient.
MetroFibre Networx's replyOfficial
17 Jun 2025, 13:40Thank you
MetroFibre Networx's reply17 Jun 2025, 13:40
Official
Thank you