pC
pradeen C
1 reviews | Active since Oct 2013
18 Sept 2023, 10:35
Metrofibre -no service for more than 48 hours, no ETA in sight...they just don't care!
Fibre outage in Lombardy East since the 16th September is still not restored. Numerous tickets have been logged, and metrofibre keeps on saying technicians are on site. This is the feedback for the past 48 hours, and the same this morning. There is no explanation as to when it will be restored, but metrofibre and vodacom still expect normal payment come month end, even though we have no service for more than 48 hours. How are people like myself supposed to work from home.
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pradeen C's updateReviewer Update
18 Sept 2023, 13:57The engineers have been on site for more than 48 hours, and still no end to this situation and the only time you lot say anything to us as paying customers is when we call or write complaints such as this.
pC
pradeen C's update18 Sept 2023, 13:57
Reviewer Update
The engineers have been on site for more than 48 hours, and still no end to this situation and the only time you lot say anything to us as paying customers is when we call or write complaints such as this.
pC
pradeen C's updateReviewer Update
19 Sept 2023, 14:3472 hours later and still no wifi internet service, spoke to a support services person who wants to argue that there is service when I have no wifi internet service and wants to advise me that the light on the router should be flashing, yet it does that when there is no wifi internet service, but according to metrofibre this ticket is closed and I must just accept that. So wow! This is bow ridiculous. No wifi internet service but the ticket is closed and no one can explain why there is still no service!!!!
pC
pradeen C's update19 Sept 2023, 14:34
Reviewer Update
72 hours later and still no wifi internet service, spoke to a support services person who wants to argue that there is service when I have no wifi internet service and wants to advise me that the light on the router should be flashing, yet it does that when there is no wifi internet service, but according to metrofibre this ticket is closed and I must just accept that. So wow! This is bow ridiculous. No wifi internet service but the ticket is closed and no one can explain why there is still no service!!!!