1 reviews | Active since Mar 2023
MetroFibre - No Service delivery
On 22 April 2026 I logged a ticket, Client Portal: Network Ticket - Ticket ***. I repeatedly tried to follow-up by email and calling. When calling you speak to a Bot and nobody returns the call. I get the following reply to emails: Good day. Thank you for reaching out to us. We have received your ticket. Your inquiry is important to us, and we have assigned it to one of our customer support agents who will be assisting you shortly. We will do our best to resolve your issue as quickly as possible. Thank you for your patience and understanding. Kind regards. Metrofibre Team
To date, no technician attended and no "human" interacted with me in order to resolve my problem with a faulty Router. There is just NO SERVICE at all from Metro Fibre.
Thank you for bringing this matter to our attention, and we sincerely apologise for the inconvenience and lack of communication you have experienced.
Please note that we have requested the contractor to contact you urgently to arrange a visit, replace the router, and assist in restoring your service.
We appreciate your patience while this matter is being prioritised.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and we sincerely apologise for the inconvenience and lack of communication you have experienced.
Please note that we have requested the contractor to contact you urgently to arrange a visit, replace the router, and assist in restoring your service.
We appreciate your patience while this matter is being prioritised.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations