GH
Garth H
1 reviews | Active since May 2023
17 Dec 2025, 11:13
MetroFibre - NO RESPONSE COMPANY
Jan-Jan any response would be welcome??????????????????????????????????????????????????????????????????????????????????????????????? Keep up the great useless service??????????????????
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Replies (3)
MetroFibre Networx's replyOfficial
17 Dec 2025, 12:35Dear Garth De Haan
Your message and the concerns raised are fully acknowledged. The lack of response you’ve experienced is noted and is not aligned with the service standards MetroFibre aims to uphold.
To address this matter appropriately, we will be requesting one of our managers to contact you directly to discuss the situation and provide clarity. This call will allow us to acknowledge your experience and work toward a resolution.
Thank you for bringing this to our attention. Your feedback is important in helping us improve our service delivery.
Kind regards,
Sibonisile Sithole
MetroFibre Complaints & Escalations
Your message and the concerns raised are fully acknowledged. The lack of response you’ve experienced is noted and is not aligned with the service standards MetroFibre aims to uphold.
To address this matter appropriately, we will be requesting one of our managers to contact you directly to discuss the situation and provide clarity. This call will allow us to acknowledge your experience and work toward a resolution.
Thank you for bringing this to our attention. Your feedback is important in helping us improve our service delivery.
Kind regards,
Sibonisile Sithole
MetroFibre Complaints & Escalations
MetroFibre Networx's reply17 Dec 2025, 12:35
Official
Dear Garth De Haan
Your message and the concerns raised are fully acknowledged. The lack of response you’ve experienced is noted and is not aligned with the service standards MetroFibre aims to uphold.
To address this matter appropriately, we will be requesting one of our managers to contact you directly to discuss the situation and provide clarity. This call will allow us to acknowledge your experience and work toward a resolution.
Thank you for bringing this to our attention. Your feedback is important in helping us improve our service delivery.
Kind regards,
Sibonisile Sithole
MetroFibre Complaints & Escalations
Your message and the concerns raised are fully acknowledged. The lack of response you’ve experienced is noted and is not aligned with the service standards MetroFibre aims to uphold.
To address this matter appropriately, we will be requesting one of our managers to contact you directly to discuss the situation and provide clarity. This call will allow us to acknowledge your experience and work toward a resolution.
Thank you for bringing this to our attention. Your feedback is important in helping us improve our service delivery.
Kind regards,
Sibonisile Sithole
MetroFibre Complaints & Escalations
GH
Garth H's updateReviewer Update
17 Dec 2025, 12:38&IS THAT HAT????????I AM STILL N OT SATISFIED &I WANT TO KNOW FROM YOUR CEO WGHY YOUR COMPANY IS SO USELESS?????????????WE CAN DO THIS THE WHOLE OF 2026 ASWELL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!DO NOT FOB ME OFF!!!!!!!!!!!!
GH
Garth H's update17 Dec 2025, 12:38
Reviewer Update
&IS THAT HAT????????I AM STILL N OT SATISFIED &I WANT TO KNOW FROM YOUR CEO WGHY YOUR COMPANY IS SO USELESS?????????????WE CAN DO THIS THE WHOLE OF 2026 ASWELL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!DO NOT FOB ME OFF!!!!!!!!!!!!
MetroFibre Networx's replyOfficial
17 Dec 2025, 15:18Dear Mr De Haan,
Thank you for your message.
Your matter has been escalated to our Finance Team for urgent assistance. A member of the team will contact you directly to address the account concern and acknowledge the service experience you have received.
Please be assured that this matter is being handled at the appropriate senior level, and we are actively driving the engagement to ensure a timely resolution.
Once the Finance Team has made contact and completed their review, we will follow up with a formal update.
We remain focused on resolving this matter and will continue to engage until it is concluded.
Thank you for your message.
Your matter has been escalated to our Finance Team for urgent assistance. A member of the team will contact you directly to address the account concern and acknowledge the service experience you have received.
Please be assured that this matter is being handled at the appropriate senior level, and we are actively driving the engagement to ensure a timely resolution.
Once the Finance Team has made contact and completed their review, we will follow up with a formal update.
We remain focused on resolving this matter and will continue to engage until it is concluded.
MetroFibre Networx's reply17 Dec 2025, 15:18
Official
Dear Mr De Haan,
Thank you for your message.
Your matter has been escalated to our Finance Team for urgent assistance. A member of the team will contact you directly to address the account concern and acknowledge the service experience you have received.
Please be assured that this matter is being handled at the appropriate senior level, and we are actively driving the engagement to ensure a timely resolution.
Once the Finance Team has made contact and completed their review, we will follow up with a formal update.
We remain focused on resolving this matter and will continue to engage until it is concluded.
Thank you for your message.
Your matter has been escalated to our Finance Team for urgent assistance. A member of the team will contact you directly to address the account concern and acknowledge the service experience you have received.
Please be assured that this matter is being handled at the appropriate senior level, and we are actively driving the engagement to ensure a timely resolution.
Once the Finance Team has made contact and completed their review, we will follow up with a formal update.
We remain focused on resolving this matter and will continue to engage until it is concluded.