Metrofibre, no networx

Service has been down for almost 16 hours. This line is used for business services.

Last answer was has been escalated to the noc dept. And no updates since then. Now no responses, also calls not being answered. Nobody is going to be paying me back for lost revenue for this line being down. I need answers metrofibre. You guys are usually good. But when there is a problem, you guys just dont say anything.

I need answers please! You guys are costing me money!