MetroFibre no internet service

A rooter was installed and activated by MetroFibre in the morning of 6 March at my place in Zambezi Retirement Village nr 159. The technician repeated the problem that the system had no internet. After hours no reaction! In the morning on 7 March still no internet! I contacted MetroFibre but the friendly girl could not see what the problem was. I asked to speak to the MD but she said she cannot give me a number. She promised that someone will contact me in 24 HOURS! If MetroFibre has the ability to give better service I am sure the MD will contact me to give assurance there of. If this is the quality of service one can never use MetroFibre.