Metrofibre - No Feedback, No Support, No Service, Nothing.

I've been trying to contact metrofibre for over a week now. It's unbelievable how difficult it is just to get in contact with them. After finally getting into contact with them, absolutely nothing changed. I already have a line installed by metro fibre so I'm unfortunately obliged to use metro fibre. Further more, our complex is not yet open access so we're obliged to use them as an ISP for the time being as well. After requesting them to activate the line we've had no response/feedback. Still trying to get in contact with them and have some assistance with activating our line. It's quite disappointing as I've mostly heard amazing things about all OTHER fibre providers and ISPs as well.