CG
Chantal G
1 reviews | Active since May 2015
10 Oct 2022, 09:51
Metrofibre - No customer service - line down for 5 days!
Most appalling service with Metro Fibre! The line has been down from Tuesday last week. SLA says 4 working days, today is day 5 and when we called this morning to check on update, they are absolutely clueless. No technician has been dispatched, they do not know when the issue will be resolved. Utter incompetence and no customer service.
Helpful (0)
Replies (12)0
Replies (12)
MetroFibre Networx's replyOfficial
10 Oct 2022, 09:53Dear Chantal
Thank you for rating us and bringing the matter to our attention.
Kindly be informed that we will look into the matter and one of our agents will be in contact to provide feedback.
Kind Regards,
MetroFibre
Thank you for rating us and bringing the matter to our attention.
Kindly be informed that we will look into the matter and one of our agents will be in contact to provide feedback.
Kind Regards,
MetroFibre
MetroFibre Networx's reply10 Oct 2022, 09:53
Official
Dear Chantal
Thank you for rating us and bringing the matter to our attention.
Kindly be informed that we will look into the matter and one of our agents will be in contact to provide feedback.
Kind Regards,
MetroFibre
Thank you for rating us and bringing the matter to our attention.
Kindly be informed that we will look into the matter and one of our agents will be in contact to provide feedback.
Kind Regards,
MetroFibre
CG
Chantal G's updateReviewer Update
10 Oct 2022, 09:57Are you referring to your agents that never get back to us or the ones that give us miscalls? Day 5 and no technician dispatched, no sight of when issue will be resolved! Utter disappointment Metro Fibre!
CG
Chantal G's update10 Oct 2022, 09:57
Reviewer Update
Are you referring to your agents that never get back to us or the ones that give us miscalls? Day 5 and no technician dispatched, no sight of when issue will be resolved! Utter disappointment Metro Fibre!
MetroFibre Networx's replyOfficial
10 Oct 2022, 09:59Dear Chantal
Please offer us some time to investigate the issue and provide feedback as soon as we have more information.
Kind Regards,
MetroFibre
Please offer us some time to investigate the issue and provide feedback as soon as we have more information.
Kind Regards,
MetroFibre
MetroFibre Networx's reply10 Oct 2022, 09:59
Official
Dear Chantal
Please offer us some time to investigate the issue and provide feedback as soon as we have more information.
Kind Regards,
MetroFibre
Please offer us some time to investigate the issue and provide feedback as soon as we have more information.
Kind Regards,
MetroFibre
CG
Chantal G's updateReviewer Update
10 Oct 2022, 10:05You have taken 5 days already but feel free to take more.... not sure how you would investigate the issue if you do not even have details of the account or fault....
CG
Chantal G's update10 Oct 2022, 10:05
Reviewer Update
You have taken 5 days already but feel free to take more.... not sure how you would investigate the issue if you do not even have details of the account or fault....
MetroFibre Networx's replyOfficial
10 Oct 2022, 10:10Dear Chantal
Please note we have the account details, and we are investigating the issue.
once we have information from our maintenance team an agent will be in contact to assist you accordingly.
Thank you.
Kind Regards,
MetroFibre
Please note we have the account details, and we are investigating the issue.
once we have information from our maintenance team an agent will be in contact to assist you accordingly.
Thank you.
Kind Regards,
MetroFibre
MetroFibre Networx's reply10 Oct 2022, 10:10
Official
Dear Chantal
Please note we have the account details, and we are investigating the issue.
once we have information from our maintenance team an agent will be in contact to assist you accordingly.
Thank you.
Kind Regards,
MetroFibre
Please note we have the account details, and we are investigating the issue.
once we have information from our maintenance team an agent will be in contact to assist you accordingly.
Thank you.
Kind Regards,
MetroFibre
MetroFibre Networx's replyOfficial
10 Oct 2022, 10:17Dear Chantal
please note that we have contacted the account holder and the issue has been escalated to a technician to assist accordingly.
A contractor will be in contact to set up an appointment to assist you accordingly.
Thank you for your patience.
Kind Regards,
MetroFibre
please note that we have contacted the account holder and the issue has been escalated to a technician to assist accordingly.
A contractor will be in contact to set up an appointment to assist you accordingly.
Thank you for your patience.
Kind Regards,
MetroFibre
MetroFibre Networx's reply10 Oct 2022, 10:17
Official
Dear Chantal
please note that we have contacted the account holder and the issue has been escalated to a technician to assist accordingly.
A contractor will be in contact to set up an appointment to assist you accordingly.
Thank you for your patience.
Kind Regards,
MetroFibre
please note that we have contacted the account holder and the issue has been escalated to a technician to assist accordingly.
A contractor will be in contact to set up an appointment to assist you accordingly.
Thank you for your patience.
Kind Regards,
MetroFibre
CG
Chantal G's updateReviewer Update
10 Oct 2022, 13:48Dear Metro fibre, still no technician on site and no appointment made to assist. This is day number 5 of your SLA...
CG
Chantal G's update10 Oct 2022, 13:48
Reviewer Update
Dear Metro fibre, still no technician on site and no appointment made to assist. This is day number 5 of your SLA...
MetroFibre Networx's replyOfficial
10 Oct 2022, 13:51Dear Chantal
Please note that the contractor is on route to assist you.
Kind Regards,
MetroFibre
Please note that the contractor is on route to assist you.
Kind Regards,
MetroFibre
MetroFibre Networx's reply10 Oct 2022, 13:51
Official
Dear Chantal
Please note that the contractor is on route to assist you.
Kind Regards,
MetroFibre
Please note that the contractor is on route to assist you.
Kind Regards,
MetroFibre
CG
Chantal G's updateReviewer Update
10 Oct 2022, 14:00Noted, will this still be today?
CG
Chantal G's update10 Oct 2022, 14:00
Reviewer Update
Noted, will this still be today?
MetroFibre Networx's replyOfficial
10 Oct 2022, 14:14Dear Chantal
Yes Mam, it will be today.
Kind Regards,
MetroFibre
Yes Mam, it will be today.
Kind Regards,
MetroFibre
MetroFibre Networx's reply10 Oct 2022, 14:14
Official
Dear Chantal
Yes Mam, it will be today.
Kind Regards,
MetroFibre
Yes Mam, it will be today.
Kind Regards,
MetroFibre
CG
Chantal G's updateReviewer Update
10 Oct 2022, 16:38Dear Metro Fibre, I have not been contacted yet, no technician on site and I am sure you will tell me in 20 min your business hours have ended. Absolutely disappointed with your lack of priority and customer service.
CG
Chantal G's update10 Oct 2022, 16:38
Reviewer Update
Dear Metro Fibre, I have not been contacted yet, no technician on site and I am sure you will tell me in 20 min your business hours have ended. Absolutely disappointed with your lack of priority and customer service.
MetroFibre Networx's replyOfficial
10 Oct 2022, 16:46Dear Chantal
please note that as promised the contractor will be in contact to assist you accordingly.
Kind Regards,
MetroFibre
please note that as promised the contractor will be in contact to assist you accordingly.
Kind Regards,
MetroFibre
MetroFibre Networx's reply10 Oct 2022, 16:46
Official
Dear Chantal
please note that as promised the contractor will be in contact to assist you accordingly.
Kind Regards,
MetroFibre
please note that as promised the contractor will be in contact to assist you accordingly.
Kind Regards,
MetroFibre