kM
kholo M
1 reviews | Active since Dec 2009
01 Jun 2023, 11:29
Metrofibre no contact and I work from home!
Can someone please get back to me regarding my line activation. I have been communicating with someone called Mbekeni since 24 April regarding this. He continually assured me that someone will come on the 1st June to connect me and it should not be long as I was previously on afrihost. To this day, no communication, no one at my door. If you could understand that I work from home which I stressed to him and I cannot take days off because I cannot connect. I moved from Afrihost for the horrible service and downtime I experienced. Please do not make this a repeat! Your whatsapp line responds after more than an hour and this guy that has been dealing with my account is blue ticking me!
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
01 Jun 2023, 13:19Good day Kholo,
We trust you are well.
Pardon the delayed response and assistance.
Kindly note that we have escalated the above-mentioned to the relevant department and you should receive a response during the day.
We sincerely apologize for any inconvenience caused.
Kind regards,
Nthabi
We trust you are well.
Pardon the delayed response and assistance.
Kindly note that we have escalated the above-mentioned to the relevant department and you should receive a response during the day.
We sincerely apologize for any inconvenience caused.
Kind regards,
Nthabi
MetroFibre Networx's reply01 Jun 2023, 13:19
Official
Good day Kholo,
We trust you are well.
Pardon the delayed response and assistance.
Kindly note that we have escalated the above-mentioned to the relevant department and you should receive a response during the day.
We sincerely apologize for any inconvenience caused.
Kind regards,
Nthabi
We trust you are well.
Pardon the delayed response and assistance.
Kindly note that we have escalated the above-mentioned to the relevant department and you should receive a response during the day.
We sincerely apologize for any inconvenience caused.
Kind regards,
Nthabi
MetroFibre Networx's replyOfficial
02 Jun 2023, 15:07Dear Kholo
Please accept my sincerest apologies for the difficulties you've experienced placing your order.
I can confirm your service has been activated and is up and running with optimal readings.
Thank you for your patience in this regard.
Kind Regards
Marilize
Please accept my sincerest apologies for the difficulties you've experienced placing your order.
I can confirm your service has been activated and is up and running with optimal readings.
Thank you for your patience in this regard.
Kind Regards
Marilize
MetroFibre Networx's reply02 Jun 2023, 15:07
Official
Dear Kholo
Please accept my sincerest apologies for the difficulties you've experienced placing your order.
I can confirm your service has been activated and is up and running with optimal readings.
Thank you for your patience in this regard.
Kind Regards
Marilize
Please accept my sincerest apologies for the difficulties you've experienced placing your order.
I can confirm your service has been activated and is up and running with optimal readings.
Thank you for your patience in this regard.
Kind Regards
Marilize
kM
kholo M's updateReviewer Update
02 Jun 2023, 16:29I appreciate the prompt response on this platform. However, I only received an order confirmation number at 16:19...something which was supposed to be done over a month ago :(
kM
kholo M's update02 Jun 2023, 16:29
Reviewer Update
I appreciate the prompt response on this platform. However, I only received an order confirmation number at 16:19...something which was supposed to be done over a month ago :(