JV
JH V
1 reviews | Active since Oct 2023
05 Jun 2025, 15:30
Metrofibre : No Client Communication
poor service Complaints, Sales & Service Desk have now 3 ticket numbers since 30 April 2025, but no response from any department at all .. !!
Helpful (0)
Replies (10)0
Replies (10)
MetroFibre Networx's replyOfficial
05 Jun 2025, 15:42Dear JH van Vollenhoven,
Thank you for bringing this to our attention. We understand how frustrating it is to experience delays without clear feedback, especially when you've made multiple attempts to follow up.
We have taken note of your open tickets dating back to 30 April 2025 and are currently reviewing them with our internal teams to determine the cause of the delay. Your concerns are valid, and we are treating this matter with urgency to ensure that you receive the attention and support you’ve been waiting for.
We will provide you with a clear update shortly and work to bring this matter to a resolution as soon as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention. We understand how frustrating it is to experience delays without clear feedback, especially when you've made multiple attempts to follow up.
We have taken note of your open tickets dating back to 30 April 2025 and are currently reviewing them with our internal teams to determine the cause of the delay. Your concerns are valid, and we are treating this matter with urgency to ensure that you receive the attention and support you’ve been waiting for.
We will provide you with a clear update shortly and work to bring this matter to a resolution as soon as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply05 Jun 2025, 15:42
Official
Dear JH van Vollenhoven,
Thank you for bringing this to our attention. We understand how frustrating it is to experience delays without clear feedback, especially when you've made multiple attempts to follow up.
We have taken note of your open tickets dating back to 30 April 2025 and are currently reviewing them with our internal teams to determine the cause of the delay. Your concerns are valid, and we are treating this matter with urgency to ensure that you receive the attention and support you’ve been waiting for.
We will provide you with a clear update shortly and work to bring this matter to a resolution as soon as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention. We understand how frustrating it is to experience delays without clear feedback, especially when you've made multiple attempts to follow up.
We have taken note of your open tickets dating back to 30 April 2025 and are currently reviewing them with our internal teams to determine the cause of the delay. Your concerns are valid, and we are treating this matter with urgency to ensure that you receive the attention and support you’ve been waiting for.
We will provide you with a clear update shortly and work to bring this matter to a resolution as soon as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
JV
JH V's updateReviewer Update
05 Jun 2025, 16:07noted...
JV
JH V's update05 Jun 2025, 16:07
Reviewer Update
noted...
MetroFibre Networx's replyOfficial
05 Jun 2025, 16:12Thank you.
MetroFibre Networx's reply05 Jun 2025, 16:12
Official
Thank you.
MetroFibre Networx's replyOfficial
06 Jun 2025, 13:27Hi JH van Vollenhoven
Thank you for your message.
Yes, I did try to give you a call earlier today. I’ll try again shortly — please keep an ear out for the call.Thanks again, and chat soon!
Dankie 😊Phindile Msokwini
Team Leader – Complaints and Escalations
MetroFibre Networx
Thank you for your message.
Yes, I did try to give you a call earlier today. I’ll try again shortly — please keep an ear out for the call.Thanks again, and chat soon!
Dankie 😊Phindile Msokwini
Team Leader – Complaints and Escalations
MetroFibre Networx
MetroFibre Networx's reply06 Jun 2025, 13:27
Official
Hi JH van Vollenhoven
Thank you for your message.
Yes, I did try to give you a call earlier today. I’ll try again shortly — please keep an ear out for the call.Thanks again, and chat soon!
Dankie 😊Phindile Msokwini
Team Leader – Complaints and Escalations
MetroFibre Networx
Thank you for your message.
Yes, I did try to give you a call earlier today. I’ll try again shortly — please keep an ear out for the call.Thanks again, and chat soon!
Dankie 😊Phindile Msokwini
Team Leader – Complaints and Escalations
MetroFibre Networx
JV
JH V's updateReviewer Update
06 Aug 2025, 16:02I have again submitted a mail last night....
A ticket was received, bit about 90 minutes later I was asked to respond on my service experience???
Their last payment date and statement runs are not in sync.
Now I received an SMS, related to my acc, not the ticket...
Silence is golden...
876947
A ticket was received, bit about 90 minutes later I was asked to respond on my service experience???
Their last payment date and statement runs are not in sync.
Now I received an SMS, related to my acc, not the ticket...
Silence is golden...
876947
JV
JH V's update06 Aug 2025, 16:02
Reviewer Update
I have again submitted a mail last night....
A ticket was received, bit about 90 minutes later I was asked to respond on my service experience???
Their last payment date and statement runs are not in sync.
Now I received an SMS, related to my acc, not the ticket...
Silence is golden...
876947
A ticket was received, bit about 90 minutes later I was asked to respond on my service experience???
Their last payment date and statement runs are not in sync.
Now I received an SMS, related to my acc, not the ticket...
Silence is golden...
876947
MetroFibre Networx's replyOfficial
06 Aug 2025, 16:53Dear JH van Vollenhoven
We have requested to the to assist on your ticket and respond to your queries.
Kind regards,
Siboniso
MetroFibre Complaints & Escalations
We have requested to the to assist on your ticket and respond to your queries.
Kind regards,
Siboniso
MetroFibre Complaints & Escalations
MetroFibre Networx's reply06 Aug 2025, 16:53
Official
Dear JH van Vollenhoven
We have requested to the to assist on your ticket and respond to your queries.
Kind regards,
Siboniso
MetroFibre Complaints & Escalations
We have requested to the to assist on your ticket and respond to your queries.
Kind regards,
Siboniso
MetroFibre Complaints & Escalations
JV
JH V's updateReviewer Update
08 Aug 2025, 12:17Thank you - I have responded back, as the reponse wasn't very satisfying at all...
If D-date for payments is day X, how can you generate statements a day before day X (X-1). This should actually happen only on day X+2...
The answer is not for clients to move their payments forward as client payments are based on their income dates.
If D-date for payments is day X, how can you generate statements a day before day X (X-1). This should actually happen only on day X+2...
The answer is not for clients to move their payments forward as client payments are based on their income dates.
JV
JH V's update08 Aug 2025, 12:17
Reviewer Update
Thank you - I have responded back, as the reponse wasn't very satisfying at all...
If D-date for payments is day X, how can you generate statements a day before day X (X-1). This should actually happen only on day X+2...
The answer is not for clients to move their payments forward as client payments are based on their income dates.
If D-date for payments is day X, how can you generate statements a day before day X (X-1). This should actually happen only on day X+2...
The answer is not for clients to move their payments forward as client payments are based on their income dates.
MetroFibre Networx's replyOfficial
08 Aug 2025, 12:31Thank you for your feedback. We understand your concerns regarding the timing of the statements and payment due dates, especially in relation to income schedules.We’ve escalated this matter to the relevant department for further clarity and a more comprehensive response. Your points have been noted and will be addressed accordingly.
MetroFibre Networx's reply08 Aug 2025, 12:31
Official
Thank you for your feedback. We understand your concerns regarding the timing of the statements and payment due dates, especially in relation to income schedules.We’ve escalated this matter to the relevant department for further clarity and a more comprehensive response. Your points have been noted and will be addressed accordingly.
JV
JH V's updateReviewer Update
08 Aug 2025, 14:41Thank you...
Will then await the outcome on this ...
Will then await the outcome on this ...
JV
JH V's update08 Aug 2025, 14:41
Reviewer Update
Thank you...
Will then await the outcome on this ...
Will then await the outcome on this ...
MetroFibre Networx's replyOfficial
08 Aug 2025, 15:21Thank you,
MetroFibre Networx's reply08 Aug 2025, 15:21
Official
Thank you,