DP
Deborah P
1 reviews | Active since Aug 2019
13 Apr 2026, 20:53
MetroFibre no and slow response
Payment done and proof sent, after 5 days of payment done and proof sent, still disconnected. Initially rep**** that they could not trace my account and needed my ID number. I sent this but, no further reply received. No allocation of payment nor re-instating fibre WiFi connection.
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MetroFibre Networx's replyOfficial
13 Apr 2026, 20:57Dear Deborah Pretorius
Thank you for bringing this matter to our attention.
We understand the inconvenience caused by the delay in allocating your payment and restoring your service, especially after you have already submitted proof of payment.
Your query is being treated with urgency, and we are escalating this to the relevant team to trace the payment and ensure it is correctly allocated to your account. Restoration of your fibre connection will be prioritised once this has been confirmed.
You will receive feedback as soon as the process has been completed.
We appreciate your patience while this is being resolved.
Kind regards,
SibonisileMetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention.
We understand the inconvenience caused by the delay in allocating your payment and restoring your service, especially after you have already submitted proof of payment.
Your query is being treated with urgency, and we are escalating this to the relevant team to trace the payment and ensure it is correctly allocated to your account. Restoration of your fibre connection will be prioritised once this has been confirmed.
You will receive feedback as soon as the process has been completed.
We appreciate your patience while this is being resolved.
Kind regards,
SibonisileMetroFibre Complaints & Escalations
MetroFibre Networx's reply13 Apr 2026, 20:57
Official
Dear Deborah Pretorius
Thank you for bringing this matter to our attention.
We understand the inconvenience caused by the delay in allocating your payment and restoring your service, especially after you have already submitted proof of payment.
Your query is being treated with urgency, and we are escalating this to the relevant team to trace the payment and ensure it is correctly allocated to your account. Restoration of your fibre connection will be prioritised once this has been confirmed.
You will receive feedback as soon as the process has been completed.
We appreciate your patience while this is being resolved.
Kind regards,
SibonisileMetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention.
We understand the inconvenience caused by the delay in allocating your payment and restoring your service, especially after you have already submitted proof of payment.
Your query is being treated with urgency, and we are escalating this to the relevant team to trace the payment and ensure it is correctly allocated to your account. Restoration of your fibre connection will be prioritised once this has been confirmed.
You will receive feedback as soon as the process has been completed.
We appreciate your patience while this is being resolved.
Kind regards,
SibonisileMetroFibre Complaints & Escalations