SH
Stella H
1 reviews | Active since Jan 2016
14 Nov 2025, 17:16
Metrofibre nightmare
My service light on the Fibre box is red. It has been 3 days and no resolution. I made multiple calls as a technician needs to come out but to no avail. No call backs or feedback. I work from home so internet connection is vital. Extremely frustrating 😤
Helpful (0)
Replies (10)0
Replies (10)
MetroFibre Networx's replyOfficial
14 Nov 2025, 17:18Dear Stella Harry
Thank you for reaching out and for bringing this matter to our attention. I understand how essential a stable connection is—especially when working from home—and the delay you’ve experienced is understandably extremely frustrating.
Your feedback regarding the lack of updates and call-backs has been noted, and we are taking this matter seriously. Your case is being prioritized, and we are arranging for a technician to be dispatched. You will receive a call shortly with confirmation of the appointment and next steps.
We appreciate your patience while we work to restore your service as quickly as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for reaching out and for bringing this matter to our attention. I understand how essential a stable connection is—especially when working from home—and the delay you’ve experienced is understandably extremely frustrating.
Your feedback regarding the lack of updates and call-backs has been noted, and we are taking this matter seriously. Your case is being prioritized, and we are arranging for a technician to be dispatched. You will receive a call shortly with confirmation of the appointment and next steps.
We appreciate your patience while we work to restore your service as quickly as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply14 Nov 2025, 17:18
Official
Dear Stella Harry
Thank you for reaching out and for bringing this matter to our attention. I understand how essential a stable connection is—especially when working from home—and the delay you’ve experienced is understandably extremely frustrating.
Your feedback regarding the lack of updates and call-backs has been noted, and we are taking this matter seriously. Your case is being prioritized, and we are arranging for a technician to be dispatched. You will receive a call shortly with confirmation of the appointment and next steps.
We appreciate your patience while we work to restore your service as quickly as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for reaching out and for bringing this matter to our attention. I understand how essential a stable connection is—especially when working from home—and the delay you’ve experienced is understandably extremely frustrating.
Your feedback regarding the lack of updates and call-backs has been noted, and we are taking this matter seriously. Your case is being prioritized, and we are arranging for a technician to be dispatched. You will receive a call shortly with confirmation of the appointment and next steps.
We appreciate your patience while we work to restore your service as quickly as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
SH
Stella H's updateReviewer Update
14 Nov 2025, 19:23Hi Sibonisile,
No call was received shortly to arrange an appointment .
This is extremely frustrating 😤
No call was received shortly to arrange an appointment .
This is extremely frustrating 😤
SH
Stella H's update14 Nov 2025, 19:23
Reviewer Update
Hi Sibonisile,
No call was received shortly to arrange an appointment .
This is extremely frustrating 😤
No call was received shortly to arrange an appointment .
This is extremely frustrating 😤
SH
Stella H's updateReviewer Update
14 Nov 2025, 19:44A lady called from Metrofibre to say mh box is off and it doesn't require a technician. The Fibre box is off to conserve electricity. It looks like blatant disregard for the issue. When will the technician come out ??? Pather service
SH
Stella H's update14 Nov 2025, 19:44
Reviewer Update
A lady called from Metrofibre to say mh box is off and it doesn't require a technician. The Fibre box is off to conserve electricity. It looks like blatant disregard for the issue. When will the technician come out ??? Pather service
MetroFibre Networx's replyOfficial
14 Nov 2025, 19:50Dear Stella,Thank you for your updates. Our contractor will be making contact with you to arrange the SWAP. We have attempted to reach you, but the calls went unanswered.Please keep your phone close by, as they will try again tomorrow.Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply14 Nov 2025, 19:50
Official
Dear Stella,Thank you for your updates. Our contractor will be making contact with you to arrange the SWAP. We have attempted to reach you, but the calls went unanswered.Please keep your phone close by, as they will try again tomorrow.Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
SH
Stella H's updateReviewer Update
14 Nov 2025, 19:56Sibonisile
The phone is in my hand. It rings twice and cuts off when I answer it.
So No calls went unanswered !!!
I want a date and time when the technician will come out.
The phone is in my hand. It rings twice and cuts off when I answer it.
So No calls went unanswered !!!
I want a date and time when the technician will come out.
SH
Stella H's update14 Nov 2025, 19:56
Reviewer Update
Sibonisile
The phone is in my hand. It rings twice and cuts off when I answer it.
So No calls went unanswered !!!
I want a date and time when the technician will come out.
The phone is in my hand. It rings twice and cuts off when I answer it.
So No calls went unanswered !!!
I want a date and time when the technician will come out.
SH
Stella H's updateReviewer Update
15 Nov 2025, 11:50Pathetic
When is someone going to help
When is someone going to help
SH
Stella H's update15 Nov 2025, 11:50
Reviewer Update
Pathetic
When is someone going to help
When is someone going to help
MetroFibre Networx's replyOfficial
15 Nov 2025, 12:19Dear Stella
We have requested our Maintenance department to assist urgently.
We will advise as soon as possible.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We have requested our Maintenance department to assist urgently.
We will advise as soon as possible.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply15 Nov 2025, 12:19
Official
Dear Stella
We have requested our Maintenance department to assist urgently.
We will advise as soon as possible.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We have requested our Maintenance department to assist urgently.
We will advise as soon as possible.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
SH
Stella H's updateReviewer Update
15 Nov 2025, 13:34Siboniso ,
It is day 4 without any help. The escalations process is useless
If it is not resolved by 3pm today I am moving all our company and personal lined to another service provider!!!
It is day 4 without any help. The escalations process is useless
If it is not resolved by 3pm today I am moving all our company and personal lined to another service provider!!!
SH
Stella H's update15 Nov 2025, 13:34
Reviewer Update
Siboniso ,
It is day 4 without any help. The escalations process is useless
If it is not resolved by 3pm today I am moving all our company and personal lined to another service provider!!!
It is day 4 without any help. The escalations process is useless
If it is not resolved by 3pm today I am moving all our company and personal lined to another service provider!!!
SH
Stella H's updateReviewer Update
15 Nov 2025, 13:43ICASA will be informed of the incompetence and lack of urgency displayed
SH
Stella H's update15 Nov 2025, 13:43
Reviewer Update
ICASA will be informed of the incompetence and lack of urgency displayed
SH
Stella H's updateReviewer Update
15 Nov 2025, 16:40Absolutely pathetic and useless. . This is absolutely BS!!!!!!!!!!
SH
Stella H's update15 Nov 2025, 16:40
Reviewer Update
Absolutely pathetic and useless. . This is absolutely BS!!!!!!!!!!