SB
Siphamandla B
1 reviews | Active since Mar 2019
04 Apr 2025, 11:49
MetroFibre Networx Treats Clients like Trash!!!
My WiFi Fibre has been not working now for almost a week and when I try to call MetroFibre Networx no one is answering my calls or even emails.
I work from home, so not being connected to my WiFi is a major inconvenience. I have been trying to get hold of them on the *** multiple times a day but my calls never get answered. I was once on hold for over an hour.
This is truly horrible service I am receiving. It would be so wonderful if MetroFibre Networx can keep the same energy servicing people the same way they attained my business.
I am now being told my account is in arears, which cannot be true.
Please can someone from this company urgently reach out to me!
Regards, Siphamandla
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
04 Apr 2025, 12:05Dear Siphamandla,
Thank you for reaching out and bringing this to our attention. I understand the frustration you're experiencing with both the service disruption and the difficulty in reaching us, especially given your need for a reliable connection while working from home.
We apologize for the delay in providing assistance and the inconvenience this has caused. I want to assure you that we are escalating this matter urgently, and a member of our team will be in touch with you as soon as possible to resolve the issue.
We understand the importance of keeping your service active and will ensure that your concerns are addressed without further delay.
Thank you for your patience, and please don’t hesitate to reach out if you need further assistance in the meantime.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for reaching out and bringing this to our attention. I understand the frustration you're experiencing with both the service disruption and the difficulty in reaching us, especially given your need for a reliable connection while working from home.
We apologize for the delay in providing assistance and the inconvenience this has caused. I want to assure you that we are escalating this matter urgently, and a member of our team will be in touch with you as soon as possible to resolve the issue.
We understand the importance of keeping your service active and will ensure that your concerns are addressed without further delay.
Thank you for your patience, and please don’t hesitate to reach out if you need further assistance in the meantime.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply04 Apr 2025, 12:05
Official
Dear Siphamandla,
Thank you for reaching out and bringing this to our attention. I understand the frustration you're experiencing with both the service disruption and the difficulty in reaching us, especially given your need for a reliable connection while working from home.
We apologize for the delay in providing assistance and the inconvenience this has caused. I want to assure you that we are escalating this matter urgently, and a member of our team will be in touch with you as soon as possible to resolve the issue.
We understand the importance of keeping your service active and will ensure that your concerns are addressed without further delay.
Thank you for your patience, and please don’t hesitate to reach out if you need further assistance in the meantime.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for reaching out and bringing this to our attention. I understand the frustration you're experiencing with both the service disruption and the difficulty in reaching us, especially given your need for a reliable connection while working from home.
We apologize for the delay in providing assistance and the inconvenience this has caused. I want to assure you that we are escalating this matter urgently, and a member of our team will be in touch with you as soon as possible to resolve the issue.
We understand the importance of keeping your service active and will ensure that your concerns are addressed without further delay.
Thank you for your patience, and please don’t hesitate to reach out if you need further assistance in the meantime.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
SB MetroFibre Networx Treats Clients like Trash!!!
I have been notified that I have an outstanding amount of almost R9 000. And the reason I have this amount is because they never actioned the debit order as per our agreement. So the best next thing is for this company is to block my and suspend my account.
MetroFibre Networx never answer calls and when you send through email they send you automated emails back. I have never dealt with a more pathetic company when it comes to poor service. I would never advise anyone to use this company as your trusted FSP. They are absolutely horrible and do not know how to treat clients.
I have paid their said outstanding amount, but up until now I am still struggling to access my WiFI/Fibre. I sent them proof of payment, but they rep**** once more with an automated email.
If someone is reading this, please can you connect me to a senior leader so that I can address this issue, and also assist other people in the future to not go through what I am currently experiencing!
Regards,
Siphamandla
Siphamandla B's updateReviewer Update
05 Apr 2025, 12:51I have been notified that I have an outstanding amount of almost R9 000. And the reason I have this amount is because they never actioned the debit order as per our agreement. So the best next thing is for this company is to block my and suspend my account.
MetroFibre Networx never answer calls and when you send through email they send you automated emails back. I have never dealt with a more pathetic company when it comes to poor service. I would never advise anyone to use this company as your trusted FSP. They are absolutely horrible and do not know how to treat clients.
I have paid their said outstanding amount, but up until now I am still struggling to access my WiFI/Fibre. I sent them proof of payment, but they rep**** once more with an automated email.
If someone is reading this, please can you connect me to a senior leader so that I can address this issue, and also assist other people in the future to not go through what I am currently experiencing!
Regards,
Siphamandla
SB
Siphamandla B's update05 Apr 2025, 12:51
Reviewer Update
I have been notified that I have an outstanding amount of almost R9 000. And the reason I have this amount is because they never actioned the debit order as per our agreement. So the best next thing is for this company is to block my and suspend my account.
MetroFibre Networx never answer calls and when you send through email they send you automated emails back. I have never dealt with a more pathetic company when it comes to poor service. I would never advise anyone to use this company as your trusted FSP. They are absolutely horrible and do not know how to treat clients.
I have paid their said outstanding amount, but up until now I am still struggling to access my WiFI/Fibre. I sent them proof of payment, but they rep**** once more with an automated email.
If someone is reading this, please can you connect me to a senior leader so that I can address this issue, and also assist other people in the future to not go through what I am currently experiencing!
Regards,
Siphamandla
MetroFibre Networx's replyOfficial
05 Apr 2025, 17:40Dear Siphamandla,
Thank you for sharing your experience with us. I understand the frustration you're feeling, and I appreciate you taking the time to bring these issues to our attention.
Our team has responded to your request with the plan you asked for, and we’ve made several attempts to reach you by phone to assist further. Unfortunately, we’ve been unable to connect. Please acknowledge receipt of this email so that we can continue to provide support and resolve the matter promptly.
Regarding your account, I understand you’ve been facing challenges with the outstanding balance and the service disruptions, despite making payments. I’ve escalated this matter internally for further review and am in direct contact with the relevant department to ensure that your issue is resolved swiftly.
We are committed to resolving this for you and ensuring your experience improves moving forward.
Thank you for your patience, and I look forward to hearing from you.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply05 Apr 2025, 17:40
Official
Dear Siphamandla,
Thank you for sharing your experience with us. I understand the frustration you're feeling, and I appreciate you taking the time to bring these issues to our attention.
Our team has responded to your request with the plan you asked for, and we’ve made several attempts to reach you by phone to assist further. Unfortunately, we’ve been unable to connect. Please acknowledge receipt of this email so that we can continue to provide support and resolve the matter promptly.
Regarding your account, I understand you’ve been facing challenges with the outstanding balance and the service disruptions, despite making payments. I’ve escalated this matter internally for further review and am in direct contact with the relevant department to ensure that your issue is resolved swiftly.
We are committed to resolving this for you and ensuring your experience improves moving forward.
Thank you for your patience, and I look forward to hearing from you.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations