CW
Craig W
1 reviews | Active since Sept 2017
01 Dec 2021, 09:30
MetroFibre Networx terrible serive and no communication
Service and communication is sadly not up to standard. Fibre in our complex has been down for 6 days, and we have no communication from MetroFibre as to what the problem is and the possible resolution. When logging calls we are told to not log calls continuosly, and the call centr staff are very abrupt and unwilling to help. ISP alos gets no feedbakc from MetroFibre, and are left very much in the dark.
Helpful (0)
Replies (4)0
Replies (4)
MetroFibre Networx's replyOfficial
01 Dec 2021, 09:43Good morning Craig
On behalf of Metrofibre I would like to apologies sincerely for any inconvenience caused.
Please note that we are sad to hear that you have issues regarding our service as we strive to provide our customers with the best resolution for any issues that they might be experiencing.
kindly be advised that we will raise your concern regarding our customer care line with our management team to avoid this happening again.
kindly expect our call so we can assist you with your query.
kind regards
Metrofibre
On behalf of Metrofibre I would like to apologies sincerely for any inconvenience caused.
Please note that we are sad to hear that you have issues regarding our service as we strive to provide our customers with the best resolution for any issues that they might be experiencing.
kindly be advised that we will raise your concern regarding our customer care line with our management team to avoid this happening again.
kindly expect our call so we can assist you with your query.
kind regards
Metrofibre
MetroFibre Networx's reply01 Dec 2021, 09:43
Official
Good morning Craig
On behalf of Metrofibre I would like to apologies sincerely for any inconvenience caused.
Please note that we are sad to hear that you have issues regarding our service as we strive to provide our customers with the best resolution for any issues that they might be experiencing.
kindly be advised that we will raise your concern regarding our customer care line with our management team to avoid this happening again.
kindly expect our call so we can assist you with your query.
kind regards
Metrofibre
On behalf of Metrofibre I would like to apologies sincerely for any inconvenience caused.
Please note that we are sad to hear that you have issues regarding our service as we strive to provide our customers with the best resolution for any issues that they might be experiencing.
kindly be advised that we will raise your concern regarding our customer care line with our management team to avoid this happening again.
kindly expect our call so we can assist you with your query.
kind regards
Metrofibre
CW
Craig W's updateReviewer Update
01 Dec 2021, 18:59I did receive a call, but it is rather sad that I have to go to these lengths just to get some communication from MetroFibre.
I can only hope that once the issue is resolved that the service I receive in the furture will be better.
I can only hope that once the issue is resolved that the service I receive in the furture will be better.
CW
Craig W's update01 Dec 2021, 18:59
Reviewer Update
I did receive a call, but it is rather sad that I have to go to these lengths just to get some communication from MetroFibre.
I can only hope that once the issue is resolved that the service I receive in the furture will be better.
I can only hope that once the issue is resolved that the service I receive in the furture will be better.
CW
Craig W's updateReviewer Update
02 Dec 2021, 13:28Thanks for the automated respsonse, still does not help in resolving my issue which is still to be resolved.
CW
Craig W's update02 Dec 2021, 13:28
Reviewer Update
Thanks for the automated respsonse, still does not help in resolving my issue which is still to be resolved.
MetroFibre Networx's replyOfficial
02 Dec 2021, 14:35Good morning Craig
We are glad to hear that you did receive a call from one of our agents.
Kindly be advised that we will make it a priority in the future to inform you when there is an outage in your area.
We do apologise.
Please note that our contractors have been sent out to attend to the issue and it will be resolved soon, the rain might cause a delay but we will make sure that we resolve the issue as soon as possible.
Thank you for your patience.
kind regards
Metrofibre
We are glad to hear that you did receive a call from one of our agents.
Kindly be advised that we will make it a priority in the future to inform you when there is an outage in your area.
We do apologise.
Please note that our contractors have been sent out to attend to the issue and it will be resolved soon, the rain might cause a delay but we will make sure that we resolve the issue as soon as possible.
Thank you for your patience.
kind regards
Metrofibre
MetroFibre Networx's reply02 Dec 2021, 14:35
Official
Good morning Craig
We are glad to hear that you did receive a call from one of our agents.
Kindly be advised that we will make it a priority in the future to inform you when there is an outage in your area.
We do apologise.
Please note that our contractors have been sent out to attend to the issue and it will be resolved soon, the rain might cause a delay but we will make sure that we resolve the issue as soon as possible.
Thank you for your patience.
kind regards
Metrofibre
We are glad to hear that you did receive a call from one of our agents.
Kindly be advised that we will make it a priority in the future to inform you when there is an outage in your area.
We do apologise.
Please note that our contractors have been sent out to attend to the issue and it will be resolved soon, the rain might cause a delay but we will make sure that we resolve the issue as soon as possible.
Thank you for your patience.
kind regards
Metrofibre