LS
Langa S
1 reviews | Active since Dec 2024
10 Dec 2024, 14:43
MetroFibre Networx Support BAD
Really bad support function to non. My internet went down on Friday 06/12/2024 only communication I got was that my ticket has been logged and it is with technician which the same consultants don't even have their numbers. When I call and ask for an update they tell me the ticket is with technician and they will call me back which never happens. Getting to speak with their Manager is impossible (Consultants Lebo and Theresa). Really disappointed with their support function. Your contractors are also failing you and damaging your image they are not communicating with clients and update tickets with lies, saying they can't gain access. Considering to get another service provider. Ticket number517905
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MetroFibre Networx's replyOfficial
10 Dec 2024, 15:19Dear Langa Simelane
Thank you for your feedback, and we completely understand your frustration with the support process you have experienced. We genuinely empathize with the inconvenience this has caused, and we recognize the importance of timely and effective communication when resolving such issues.
Please rest assured, we are escalating your case to the relevant department for further investigation. We will ensure that you receive an update and are kept informed as we work to resolve this matter swiftly.
Your concerns regarding the communication from both our team and contractors will also be addressed to prevent any future misunderstandings. We are committed to improving this situation and providing you with the level of service you expect from us.
We appreciate your patience and will keep you updated on the progress of your ticket.
Kind Regards,
Sibonisile
MetroFibre Complaints and Escalations
Thank you for your feedback, and we completely understand your frustration with the support process you have experienced. We genuinely empathize with the inconvenience this has caused, and we recognize the importance of timely and effective communication when resolving such issues.
Please rest assured, we are escalating your case to the relevant department for further investigation. We will ensure that you receive an update and are kept informed as we work to resolve this matter swiftly.
Your concerns regarding the communication from both our team and contractors will also be addressed to prevent any future misunderstandings. We are committed to improving this situation and providing you with the level of service you expect from us.
We appreciate your patience and will keep you updated on the progress of your ticket.
Kind Regards,
Sibonisile
MetroFibre Complaints and Escalations
MetroFibre Networx's reply10 Dec 2024, 15:19
Official
Dear Langa Simelane
Thank you for your feedback, and we completely understand your frustration with the support process you have experienced. We genuinely empathize with the inconvenience this has caused, and we recognize the importance of timely and effective communication when resolving such issues.
Please rest assured, we are escalating your case to the relevant department for further investigation. We will ensure that you receive an update and are kept informed as we work to resolve this matter swiftly.
Your concerns regarding the communication from both our team and contractors will also be addressed to prevent any future misunderstandings. We are committed to improving this situation and providing you with the level of service you expect from us.
We appreciate your patience and will keep you updated on the progress of your ticket.
Kind Regards,
Sibonisile
MetroFibre Complaints and Escalations
Thank you for your feedback, and we completely understand your frustration with the support process you have experienced. We genuinely empathize with the inconvenience this has caused, and we recognize the importance of timely and effective communication when resolving such issues.
Please rest assured, we are escalating your case to the relevant department for further investigation. We will ensure that you receive an update and are kept informed as we work to resolve this matter swiftly.
Your concerns regarding the communication from both our team and contractors will also be addressed to prevent any future misunderstandings. We are committed to improving this situation and providing you with the level of service you expect from us.
We appreciate your patience and will keep you updated on the progress of your ticket.
Kind Regards,
Sibonisile
MetroFibre Complaints and Escalations