MM
Mokgesseng M
1 reviews | Active since Sept 2015
10 Dec 2025, 10:53
MetroFibre Networx *****s
I had a contract with this service provider in 1st June 2022, internet installation devices was successful and activation was delayed, however I was then invoiced unfairly and made queries with them, but never resolved it which i then cancelled contract 30th July 2022. Then 2025 I got harassed by debt collector about a 3years ago amount for the account. Which now i have escalated my complaint to NCR and Association for Debtor Collections of SA.
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Replies (3)
MetroFibre Networx's replyOfficial
10 Dec 2025, 11:05Dear Mokgesseng Jeoffrey Moleko
Thank you for providing the details regarding your account and the challenges you have experienced. We understand the situation you have outlined and the impact it has had.
Please be assured that we are currently reviewing the matter and coordinating with the relevant teams to investigate your complaint thoroughly. We will revert to you with an update as soon as the review is complete.
We appreciate your patience while we work to resolve this issue.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for providing the details regarding your account and the challenges you have experienced. We understand the situation you have outlined and the impact it has had.
Please be assured that we are currently reviewing the matter and coordinating with the relevant teams to investigate your complaint thoroughly. We will revert to you with an update as soon as the review is complete.
We appreciate your patience while we work to resolve this issue.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply10 Dec 2025, 11:05
Official
Dear Mokgesseng Jeoffrey Moleko
Thank you for providing the details regarding your account and the challenges you have experienced. We understand the situation you have outlined and the impact it has had.
Please be assured that we are currently reviewing the matter and coordinating with the relevant teams to investigate your complaint thoroughly. We will revert to you with an update as soon as the review is complete.
We appreciate your patience while we work to resolve this issue.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for providing the details regarding your account and the challenges you have experienced. We understand the situation you have outlined and the impact it has had.
Please be assured that we are currently reviewing the matter and coordinating with the relevant teams to investigate your complaint thoroughly. We will revert to you with an update as soon as the review is complete.
We appreciate your patience while we work to resolve this issue.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MM
Mokgesseng M's updateReviewer Update
10 Dec 2025, 11:23If you can revert back to July 2022 review you will see my complaints and how your company had not resolved this matter accordingly, emails that I had corresponded to your accounts, will be forwarded once you provide your direct email.
MM
Mokgesseng M's update10 Dec 2025, 11:23
Reviewer Update
If you can revert back to July 2022 review you will see my complaints and how your company had not resolved this matter accordingly, emails that I had corresponded to your accounts, will be forwarded once you provide your direct email.
MetroFibre Networx's replyOfficial
10 Dec 2025, 11:36 Kindly respond to this email so that we can maintain a single stream of communication. We have checked all our systems and could not find any ticket.
MetroFibre Networx's reply10 Dec 2025, 11:36
Official
Kindly respond to this email so that we can maintain a single stream of communication. We have checked all our systems and could not find any ticket.