MM
Mary M
1 reviews | Active since Aug 2019
18 Dec 2020, 11:24
MetroFibre Networx need to be more honest!!
Got my fibre installed on the 1st of December. It worked for one day and then the service light went red. I have been complaining about it for almost three weeks and my ticket just keeps getting closed without them fixing anything. When I try to escalate, my call gets dropped. I have paid for a service that I cannot use. I am utterly appalled to say the least.
Helpful (0)
Replies (4)0
Replies (4)
MetroFibre Networx's replyOfficial
18 Dec 2020, 12:03Good morning Mary,
Kindly send us your Full names, Contact details, Residential Address, ISP/MFN account number as well as ticket number so that we can escalate this to the correct department.
Thank you,
The MetroFibre Team
Kindly send us your Full names, Contact details, Residential Address, ISP/MFN account number as well as ticket number so that we can escalate this to the correct department.
Thank you,
The MetroFibre Team
MetroFibre Networx's reply18 Dec 2020, 12:03
Official
Good morning Mary,
Kindly send us your Full names, Contact details, Residential Address, ISP/MFN account number as well as ticket number so that we can escalate this to the correct department.
Thank you,
The MetroFibre Team
Kindly send us your Full names, Contact details, Residential Address, ISP/MFN account number as well as ticket number so that we can escalate this to the correct department.
Thank you,
The MetroFibre Team
MM
Mary M's updateReviewer Update
06 Jan 2021, 14:08Good day, may I ask that someone contacts me to switch my ISP to Metrofibre. It seems that the issue is that my ISP and Metrofibre are intercommunicating. I am still not connected and need access to the internet urgently.
MM
Mary M's update06 Jan 2021, 14:08
Reviewer Update
Good day, may I ask that someone contacts me to switch my ISP to Metrofibre. It seems that the issue is that my ISP and Metrofibre are intercommunicating. I am still not connected and need access to the internet urgently.
MM
Mary M's updateReviewer Update
06 Jan 2021, 15:47*Update* Thank you so much for getting back to me. My issues are now fixed!! splendid service, Thank you!
MM
Mary M's update06 Jan 2021, 15:47
Reviewer Update
*Update* Thank you so much for getting back to me. My issues are now fixed!! splendid service, Thank you!
MetroFibre Networx's replyOfficial
06 Jan 2021, 16:31Good day Mary,
We are glad we could have been of assistance! May you enjoy many good fibre years on the MFN Network.
The MetroFibre Team
We are glad we could have been of assistance! May you enjoy many good fibre years on the MFN Network.
The MetroFibre Team
MetroFibre Networx's reply06 Jan 2021, 16:31
Official
Good day Mary,
We are glad we could have been of assistance! May you enjoy many good fibre years on the MFN Network.
The MetroFibre Team
We are glad we could have been of assistance! May you enjoy many good fibre years on the MFN Network.
The MetroFibre Team