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DC
Donovan C

1 reviews | Active since Nov 2025

11 Jun 2026, 10:45

Metrofibre Networx

I've been with these dudes for almost 4 years... which is a shame, until now the service has been great, but not anymore. I haven't had internet for the past 3 days, their Ai chat bot is terrible and no one wants to help, no one phones back as they should... i think a change of ISP to a previous provider that is reliable option, because this is terrible... i am patient, but my business cant work if what i pay for isn't working... they should think less about the money they save using Ai and more on their own technicians and NOT private contractors who do nothing

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Replies (5)
DC
Donovan C's update11 Jun 2026, 10:47
Reviewer Update
... i'd really give this less stars if this was an option
MetroFibre Networx
MetroFibre Networx's reply11 Jun 2026, 10:51
Official
Dear Donovan

Thank you for your feedback and for your continued support over the past four years.

We acknowledge your concerns regarding the recent service interruption and the challenges experienced when attempting to reach support. We understand the impact this has had on your business operations.

Please note that your contact details have now been updated with the correct number, and our team will be reaching out to you shortly to assist further and address the service issue directly.

We appreciate your patience while this is being attended to and remain committed to ensuring this is resolved as a priority.

Kind regards,
Sibonisile
MetroFibre Complaints & Escalations

DC
Donovan C's update11 Jun 2026, 11:24
Reviewer Update
Dear Sibonisile

I'm sorry, but talk is cheap, action dictates
DC
Donovan C's update11 Jun 2026, 16:00
Reviewer Update
Thank you Sibonisile

Your team sorted this out very quick as it usually does. I am sorry that i had to go to a public platform, it is not how i was taught, but there is a certain level at which, it was pushed without being heard regardless of level of client, that this shouldn't happen. I am happy to stay. Again, my apologies
MetroFibre Networx
MetroFibre Networx's reply11 Jun 2026, 16:12
Official
 Dear Donovan,

Thank you for your feedback and for taking the time to update us.

We're pleased to hear that the issue has been resolved and that you have chosen to remain with us. We appreciate you bringing your concerns to our attention, as your feedback helps us improve our service and support processes.

Thank you for your patience and continued support.

Kind regards,
Sibonisile
MetroFibre Complaints & Escalations