EB
Eugene B
1 reviews | Active since Jun 2021
06 Feb 2026, 17:40
Metrofibre networx
Absolutely horse **** for service i am battleing back and forth between metrobire and mweb, i phoned 10 times and no response i can hear in the back ground the is noice and people talking but nobody wants to talk, the fibre spliter is giving problems but according to metrofibre the problem lies with mweb's wifi router but i have 2 brand new wifi router and not ons is connected with internet so te problem lies with metrofire, i did visit them and they ensured they will escalate the situation to mweb but nothing good came of it nobody did anything
I truly am furious
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MetroFibre Networx's replyOfficial
06 Feb 2026, 17:47Dear Eugene,
Thank you for sharing your experience. We understand how disruptive it is to be without connectivity and to receive conflicting feedback while trying to get assistance.
Your concern regarding the fibre splitter and service ownership has been escalated for joint investigation with the relevant service teams to clearly establish the point of failure and drive resolution.
We will ensure follow-up communication is provided so that the matter can be addressed without further delays.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for sharing your experience. We understand how disruptive it is to be without connectivity and to receive conflicting feedback while trying to get assistance.
Your concern regarding the fibre splitter and service ownership has been escalated for joint investigation with the relevant service teams to clearly establish the point of failure and drive resolution.
We will ensure follow-up communication is provided so that the matter can be addressed without further delays.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply06 Feb 2026, 17:47
Official
Dear Eugene,
Thank you for sharing your experience. We understand how disruptive it is to be without connectivity and to receive conflicting feedback while trying to get assistance.
Your concern regarding the fibre splitter and service ownership has been escalated for joint investigation with the relevant service teams to clearly establish the point of failure and drive resolution.
We will ensure follow-up communication is provided so that the matter can be addressed without further delays.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for sharing your experience. We understand how disruptive it is to be without connectivity and to receive conflicting feedback while trying to get assistance.
Your concern regarding the fibre splitter and service ownership has been escalated for joint investigation with the relevant service teams to clearly establish the point of failure and drive resolution.
We will ensure follow-up communication is provided so that the matter can be addressed without further delays.
Best regards,
Marilize
MetroFibre Complaints & Escalations