Metrofibre Networx don't care

Technicians worked on-site, apparently fixing another unit's fibre link. But around 3pm on Wednesday, 24 Apr, my fibre connectivity went down. I reported on email at 5pm. When I phoned on Thu to determine progress, my fault was logged with the a response that it would take 3 - 4 working days. I was upset, since it would seem that their technicians caused the fault in the first place. I insisted that my connectivity to be restored asap. This was however ignored. This shows me that work done on-site by their technicians has no consequence when causing breakage. Customer satisfaction obviuosly not a priority.