ME
Michael E
1 reviews | Active since Feb 2026
27 Feb 2026, 14:29
Metrofibre Networx - DO NOT USE THEIR SERVICE
Shu-Aim from MetroFibre phoned me and convinced me to cancel my Telkom subscription and cut out the middleman, he guaranteed me that my line would be active within 3 days. After sending messages and numerous phone calls, he has yet to respond. When I eventually spoke to a very friendly lady in sales, she advised that they do not cover the area that Shu-Aim explicitly said they do cover. 3 days wasted on this up to **** customer feedback and INCORRECT advise!!!!!! FFS!!!!!!!!!!!!
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MetroFibre Networx's replyOfficial
27 Feb 2026, 15:17Dear Michael
Thank you for bringing this matter to our attention and taking the time to speak to us. We sincerely apologise for the frustration and inconvenience caused.
Please be advised that we have escalated your query and feedback to the relevant department for urgent investigation and further assistance. The matter will be reviewed to clarify the coverage information provided and the communication concerns raised.
We will provide feedback as soon as it is received from the responsible team.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention and taking the time to speak to us. We sincerely apologise for the frustration and inconvenience caused.
Please be advised that we have escalated your query and feedback to the relevant department for urgent investigation and further assistance. The matter will be reviewed to clarify the coverage information provided and the communication concerns raised.
We will provide feedback as soon as it is received from the responsible team.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply27 Feb 2026, 15:17
Official
Dear Michael
Thank you for bringing this matter to our attention and taking the time to speak to us. We sincerely apologise for the frustration and inconvenience caused.
Please be advised that we have escalated your query and feedback to the relevant department for urgent investigation and further assistance. The matter will be reviewed to clarify the coverage information provided and the communication concerns raised.
We will provide feedback as soon as it is received from the responsible team.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention and taking the time to speak to us. We sincerely apologise for the frustration and inconvenience caused.
Please be advised that we have escalated your query and feedback to the relevant department for urgent investigation and further assistance. The matter will be reviewed to clarify the coverage information provided and the communication concerns raised.
We will provide feedback as soon as it is received from the responsible team.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations