YB
Yolandi B
1 reviews | Active since Mar 2019
15 Oct 2024, 13:10
METROFIBRE NETWORX DO NOT HONOR THEIR WRITTEN AGREEMENTS
Metro Fibre took over our internet from previous supplier and we were on the backdated payment scheme. I was supposed to stay there. They then took over and MESSED it up and afterwards they sent me a WRITTEN AGREEMENT where they will continue thebackward billing. This has been like this for FOUR years now. SUDDENLY they now just want suspend my internet and decided without prior notice to DISHONOR the WRITTEN Agreement i have with their FINANCIAL MANAGER. These people do not care, have no morals and you are jsut a number. I am also sure they cap our internet at night as the lines drop significantly , even when we are supposed to get UNCAPPED, UNLIMITED internet.
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Replies (5)
MetroFibre Networx's replyOfficial
15 Oct 2024, 13:34Dear Yolandi
Thank you for taking the time to share your feedback with us. We sincerely apologize for your dissatisfaction and understand your concerns regarding your account.
We acknowledge that you received an agreement from our Finance Manager back in 2020, which allowed for payment arrangements until you were able to settle your account. However, we must inform you that it has now been four years since that agreement, and your account remains in arrears.
Due to the impact of ongoing unpaid accounts on our company's performance, we have had to discontinue payment arrangements and now require all customers to pay in advance. We believe we have given ample time for payments to be made.
We truly value your patronage and hope to resolve this matter amicably. If you have any questions or would like to discuss your options further, please feel free to reach out via ticket 449599.
Best regards,
Phindile
MetroFibre Complaints & Escalations
Phindile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply15 Oct 2024, 13:34
Official
Dear Yolandi
Thank you for taking the time to share your feedback with us. We sincerely apologize for your dissatisfaction and understand your concerns regarding your account.
We acknowledge that you received an agreement from our Finance Manager back in 2020, which allowed for payment arrangements until you were able to settle your account. However, we must inform you that it has now been four years since that agreement, and your account remains in arrears.
Due to the impact of ongoing unpaid accounts on our company's performance, we have had to discontinue payment arrangements and now require all customers to pay in advance. We believe we have given ample time for payments to be made.
We truly value your patronage and hope to resolve this matter amicably. If you have any questions or would like to discuss your options further, please feel free to reach out via ticket 449599.
Best regards,
Phindile
MetroFibre Complaints & Escalations
Phindile
MetroFibre Complaints & Escalations
YB
Yolandi B's updateReviewer Update
15 Oct 2024, 13:38NO time frame was given and i have been paying extra every single month. This is NOT in arears as per say, our internet was taken over by YOU and then we suddenly had to pay double since your rules were different. I dont care wether it was in 2020 of not, a written agreement was made and that has never been discussed with me to end it or change it. Nobody called to even discuss a time frame or to say i need to make sure that there will only be for instance 6 months to catch up on your double billing. You just went straight ahead to DISHONOR your WRITTEN agreement.
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Yolandi B's update15 Oct 2024, 13:38
Reviewer Update
NO time frame was given and i have been paying extra every single month. This is NOT in arears as per say, our internet was taken over by YOU and then we suddenly had to pay double since your rules were different. I dont care wether it was in 2020 of not, a written agreement was made and that has never been discussed with me to end it or change it. Nobody called to even discuss a time frame or to say i need to make sure that there will only be for instance 6 months to catch up on your double billing. You just went straight ahead to DISHONOR your WRITTEN agreement.
MetroFibre Networx's replyOfficial
15 Oct 2024, 13:56Dear Yolandi
We sincerely apologize for the billing inconvenience you’ve experienced. To resolve this, could you please make an advance payment if it is possible?
If you are unable to do so at this time, kindly inform us, and we will request our retention team to assist you with a suitable payment plan.
Thank you for your understanding, and we appreciate your continued support.
Best regards,
Phindile
MetroFibre Complaints & Escalations
Phindile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply15 Oct 2024, 13:56
Official
Dear Yolandi
We sincerely apologize for the billing inconvenience you’ve experienced. To resolve this, could you please make an advance payment if it is possible?
If you are unable to do so at this time, kindly inform us, and we will request our retention team to assist you with a suitable payment plan.
Thank you for your understanding, and we appreciate your continued support.
Best regards,
Phindile
MetroFibre Complaints & Escalations
Phindile
MetroFibre Complaints & Escalations
YB
Yolandi B's updateReviewer Update
22 Oct 2024, 13:27WHY IS MY SERVICE DISCONNECTED??????I TOLD YOU *********** BUNCH OF PEOPLE THAT I HAVE A WRITTEN AGREEMENT AND I SPOKE TO YPUR OFFICE ON FRIDAY AND I SAID THAT WHATEVER WE CPNCLUDE, YOU CANT TURN OFF INTERNET AS MY KIDS ARE WRITING FINAL EXAMS!!!!!!!!!!! AND YOUTURNED OT OFF!
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Yolandi B's update22 Oct 2024, 13:27
Reviewer Update
WHY IS MY SERVICE DISCONNECTED??????I TOLD YOU *********** BUNCH OF PEOPLE THAT I HAVE A WRITTEN AGREEMENT AND I SPOKE TO YPUR OFFICE ON FRIDAY AND I SAID THAT WHATEVER WE CPNCLUDE, YOU CANT TURN OFF INTERNET AS MY KIDS ARE WRITING FINAL EXAMS!!!!!!!!!!! AND YOUTURNED OT OFF!
YB
Yolandi B's updateReviewer Update
11 Nov 2024, 20:05So, two weeks later and new written agreements in place, and you send me messages to threaten to disconnect my service again???!!! Can I come work for you???? I WILL REPLACE YOUR WHOLE FINANCE DEPARTMENT and do a better job of it than all of your finance department together. Phindile rep**** to my Hello Peter conplaint and she even emailed me confirmation of our new agreements. Yet it seems like NOBODay had the savvy to make notes on the system...or if notes were made, the rest of the finance department need to go back to achool,because they clearly cant read. GET YOUR ACCOUNTING SYSTEM SORTED ,YPU ARE MAKING A REAL TERRIBLE NAME FOR YOURSELF - AND YOU DESERVE EVERY SINGLE BAD REVIEW A THOUSAND TIMES OVER
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Yolandi B's update11 Nov 2024, 20:05
Reviewer Update
So, two weeks later and new written agreements in place, and you send me messages to threaten to disconnect my service again???!!! Can I come work for you???? I WILL REPLACE YOUR WHOLE FINANCE DEPARTMENT and do a better job of it than all of your finance department together. Phindile rep**** to my Hello Peter conplaint and she even emailed me confirmation of our new agreements. Yet it seems like NOBODay had the savvy to make notes on the system...or if notes were made, the rest of the finance department need to go back to achool,because they clearly cant read. GET YOUR ACCOUNTING SYSTEM SORTED ,YPU ARE MAKING A REAL TERRIBLE NAME FOR YOURSELF - AND YOU DESERVE EVERY SINGLE BAD REVIEW A THOUSAND TIMES OVER