TI
Toni-Leigh Igric
1 reviews | Active since Nov 2016
12 Mar 2024, 15:23
MetroFibre Networx
I would give MetroFibre a zero rating, if I could. I have never experienced such horrible service from a company where I am the one paying for a service. I have been trying to get my line activated at my new house since 8 March 2024. Somehow they "activated" my line while another line of the previous owner is still active until 31 March 2024. A request for URGENT line release of previous owner's line was submitted on Sunday. It can take up to 72 hours. Not sure what part of URGENT this company do not understand. I need my internet active in order to work. If you phone them, they just drop your call. I would definitely NOT recommend them as they provide the worse service ever.
Helpful (0)
Replies (2)0
Replies (2)
MetroFibre Networx's replyOfficial
12 Mar 2024, 15:35Dear Toni-Leigh
We sincerely apologize for the frustration and inconvenience you've experienced with MetroFibre. It is truly disheartening to hear that your transition to our service has not met your expectations, and we understand the urgency of your situation, especially regarding your need for internet access to work.
Upon investigating the matter, we have found that in order to provision your new service at your address, the existing service provided by the previous owner must be terminated. Unfortunately, we are dependent on the cooperation of the existing service provider to complete this process. We understand that this delay is unacceptable, and we share your frustration regarding the miscommunication and inefficiency in resolving this matter promptly.
Please be assured that we have escalated your case and are actively working to expedite the release of the previous owner's line. We have emphasized the urgency of your situation to our partners and are doing everything within our power to facilitate a swift resolution.
Once again, we deeply apologize for the inconvenience and frustration this has caused you. We are committed to resolving this matter as quickly as possible and restoring your faith in our service.
Thank you for your patience and understanding.
Kind Regards
Marilize
MetroFibre Complaints
We sincerely apologize for the frustration and inconvenience you've experienced with MetroFibre. It is truly disheartening to hear that your transition to our service has not met your expectations, and we understand the urgency of your situation, especially regarding your need for internet access to work.
Upon investigating the matter, we have found that in order to provision your new service at your address, the existing service provided by the previous owner must be terminated. Unfortunately, we are dependent on the cooperation of the existing service provider to complete this process. We understand that this delay is unacceptable, and we share your frustration regarding the miscommunication and inefficiency in resolving this matter promptly.
Please be assured that we have escalated your case and are actively working to expedite the release of the previous owner's line. We have emphasized the urgency of your situation to our partners and are doing everything within our power to facilitate a swift resolution.
Once again, we deeply apologize for the inconvenience and frustration this has caused you. We are committed to resolving this matter as quickly as possible and restoring your faith in our service.
Thank you for your patience and understanding.
Kind Regards
Marilize
MetroFibre Complaints
MetroFibre Networx's reply12 Mar 2024, 15:35
Official
Dear Toni-Leigh
We sincerely apologize for the frustration and inconvenience you've experienced with MetroFibre. It is truly disheartening to hear that your transition to our service has not met your expectations, and we understand the urgency of your situation, especially regarding your need for internet access to work.
Upon investigating the matter, we have found that in order to provision your new service at your address, the existing service provided by the previous owner must be terminated. Unfortunately, we are dependent on the cooperation of the existing service provider to complete this process. We understand that this delay is unacceptable, and we share your frustration regarding the miscommunication and inefficiency in resolving this matter promptly.
Please be assured that we have escalated your case and are actively working to expedite the release of the previous owner's line. We have emphasized the urgency of your situation to our partners and are doing everything within our power to facilitate a swift resolution.
Once again, we deeply apologize for the inconvenience and frustration this has caused you. We are committed to resolving this matter as quickly as possible and restoring your faith in our service.
Thank you for your patience and understanding.
Kind Regards
Marilize
MetroFibre Complaints
We sincerely apologize for the frustration and inconvenience you've experienced with MetroFibre. It is truly disheartening to hear that your transition to our service has not met your expectations, and we understand the urgency of your situation, especially regarding your need for internet access to work.
Upon investigating the matter, we have found that in order to provision your new service at your address, the existing service provided by the previous owner must be terminated. Unfortunately, we are dependent on the cooperation of the existing service provider to complete this process. We understand that this delay is unacceptable, and we share your frustration regarding the miscommunication and inefficiency in resolving this matter promptly.
Please be assured that we have escalated your case and are actively working to expedite the release of the previous owner's line. We have emphasized the urgency of your situation to our partners and are doing everything within our power to facilitate a swift resolution.
Once again, we deeply apologize for the inconvenience and frustration this has caused you. We are committed to resolving this matter as quickly as possible and restoring your faith in our service.
Thank you for your patience and understanding.
Kind Regards
Marilize
MetroFibre Complaints
TI
Toni-Leigh Igric's updateReviewer Update
12 Mar 2024, 15:39Having to wait 66+ hours for any kind of service and with NO COMMUNICATION from MetroFibre is absolutely pathetic. I stand by my zero rating.
TI
Toni-Leigh Igric's update12 Mar 2024, 15:39
Reviewer Update
Having to wait 66+ hours for any kind of service and with NO COMMUNICATION from MetroFibre is absolutely pathetic. I stand by my zero rating.