NJ
Ntando J
1 reviews | Active since Dec 2017
04 Dec 2023, 09:56
MetroFibre Networx Custormer Service
Poor customer service, you cant get hold of these people when you have a an issue or queries. I wouldn't advise anyone to subscribe to their services if you want smooth transactions. They just increased my billing without any consent, and they seem to have vanished from their service phones. All email responses are autogenerated and they take you from pillar to post. They just joined my 'Stay Away List'.
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MetroFibre Networx's replyOfficial
04 Dec 2023, 16:49Dear Ntando
I sincerely apologize for the frustration and inconvenience you've experienced, and I appreciate you bringing this matter to our attention. Your feedback is crucial to us, and we understand the importance of addressing your concerns promptly.
Upon investigating your complaint regarding the recent billing increase, I want to assure you that we take this matter seriously. I have escalated it to our finance team for urgent assistance. They will thoroughly review the billing discrepancy and work towards a resolution.
I understand the challenges you've faced in reaching us, and I'm sorry for any inconvenience caused. Rest assured, we are actively working to improve our customer service channels to provide a more responsive and efficient experience for our valued clients.
We appreciate your patience and understanding during this process. If you have any additional details or concerns, please feel free to reply to this email, and we will address them promptly.
Thank you for bringing this to our attention, and we are committed to resolving the issue to your satisfaction.
Best Regards,
Marilize
I sincerely apologize for the frustration and inconvenience you've experienced, and I appreciate you bringing this matter to our attention. Your feedback is crucial to us, and we understand the importance of addressing your concerns promptly.
Upon investigating your complaint regarding the recent billing increase, I want to assure you that we take this matter seriously. I have escalated it to our finance team for urgent assistance. They will thoroughly review the billing discrepancy and work towards a resolution.
I understand the challenges you've faced in reaching us, and I'm sorry for any inconvenience caused. Rest assured, we are actively working to improve our customer service channels to provide a more responsive and efficient experience for our valued clients.
We appreciate your patience and understanding during this process. If you have any additional details or concerns, please feel free to reply to this email, and we will address them promptly.
Thank you for bringing this to our attention, and we are committed to resolving the issue to your satisfaction.
Best Regards,
Marilize
MetroFibre Networx's reply04 Dec 2023, 16:49
Official
Dear Ntando
I sincerely apologize for the frustration and inconvenience you've experienced, and I appreciate you bringing this matter to our attention. Your feedback is crucial to us, and we understand the importance of addressing your concerns promptly.
Upon investigating your complaint regarding the recent billing increase, I want to assure you that we take this matter seriously. I have escalated it to our finance team for urgent assistance. They will thoroughly review the billing discrepancy and work towards a resolution.
I understand the challenges you've faced in reaching us, and I'm sorry for any inconvenience caused. Rest assured, we are actively working to improve our customer service channels to provide a more responsive and efficient experience for our valued clients.
We appreciate your patience and understanding during this process. If you have any additional details or concerns, please feel free to reply to this email, and we will address them promptly.
Thank you for bringing this to our attention, and we are committed to resolving the issue to your satisfaction.
Best Regards,
Marilize
I sincerely apologize for the frustration and inconvenience you've experienced, and I appreciate you bringing this matter to our attention. Your feedback is crucial to us, and we understand the importance of addressing your concerns promptly.
Upon investigating your complaint regarding the recent billing increase, I want to assure you that we take this matter seriously. I have escalated it to our finance team for urgent assistance. They will thoroughly review the billing discrepancy and work towards a resolution.
I understand the challenges you've faced in reaching us, and I'm sorry for any inconvenience caused. Rest assured, we are actively working to improve our customer service channels to provide a more responsive and efficient experience for our valued clients.
We appreciate your patience and understanding during this process. If you have any additional details or concerns, please feel free to reply to this email, and we will address them promptly.
Thank you for bringing this to our attention, and we are committed to resolving the issue to your satisfaction.
Best Regards,
Marilize