MetroFibre Networx customer service gives no service just false promises

I moved to a different unit in the same estate and contacted MetroFibre's support line to have the line moved. The AI assistant Sue was initially helpful, and told me to send an email to ***. My email was acknowledged but referred to orders@go. This was the last time I received a response. This was Wednesday morning, I did a follow up Thursday, leaving multiple call back requests as you cannot seem to speak to a human being unless you select the sales or reception option who then refer you to another automated response from Sue. I have received conflicting info asking if I have completed a form - no one has sent me one either and another confirmation via an online search to say the email was sufficient. This was followed by a long weekend where Support and orders cannot b reached - an agent did answer informing me I had followed the right process but no one was available outside of working hours to assist.

I logged a ticket just so it would quickly be attended to in working hours (Tuesday /today) and no response. I am unable to speak to a human agent after 7 calls today and holding for up to 25 minutes, nor have I received a single call back or email.

I have attempted to cancel but they don't respond to those emails either. My account is up to date , I have followed all their online self help options and it all leads back to Sue, who can do nothing to assist me.

So frustrated and disappointed.