1 reviews | Active since Mar 2014
MetroFibre Networx becoming the new Telkom with Customer service
Since upgrading to the 250Mbps line i have had nothing but **** with MetroFibre! this is the second time this month the line has gone down and your service delivery stinks MetroFibre!!!! No one can give you an answer i'm being told ETA of line working is 4 hours, yet i wait for nearly 9 hours to be restored! How is anyone supposed to run their business when your line is up and down like a yo-yo. How are you running your business?? Are you guys becoming the next Telkom because its evident you have a major problem with your service blueprint... YOU'RE IN THE SERVICE INDUSTRY!!!! DELIVER! or start issuing credits for everyday your SERVICE goes down... Heres a thought to help you as a business HIRE a Service Designer to help you with your appalling customer service!
I sincerely apologise for the service difficulties you have experienced.
We understand the frustration that comes with unexpected service interruptions, and we want to assure you that we are sparing no effort in resolving the situation as soon as possible.
Kindly note that I am troubleshooting your service and will be in touch via email to provide feedback on my findings shortly.
Kind Regards
Marilize
I sincerely apologise for the service difficulties you have experienced.
We understand the frustration that comes with unexpected service interruptions, and we want to assure you that we are sparing no effort in resolving the situation as soon as possible.
Kindly note that I am troubleshooting your service and will be in touch via email to provide feedback on my findings shortly.
Kind Regards
Marilize