MetroFibre Networx are useless!!!!!!!!!!!!!!!!!!

I have been following up between Vox Telecom and MetroFibre Networx for over a week now and I'm still not connected. I speak to Alison from MetroFibre Networx everyday and its like no one cares and its just another customer in the queue that is unhappy with the service received. I'm in contact with Vox Telecom everyday to make sure my services are connected and my router to be sent but still nothing. Is this what we sign up for with all the **** adds where its sunshine and roses but once you sign up you treated like nothing. Please make sure my services are connected as I'm working from home and need this done A.S.A.P exactly what I've been saying to you guys everyday. The only number to call is a shared call number? Is this a money making scene or are we actually trying to be the best ISP in the country????!!!!!!!