MR
Marina R

1 reviews | Active since May 2024

22 Aug 2024, 06:53

MetroFibre Networx

I will never recommend anybody to Metrofibre, since day one i have encountered problems with them. No client service. Their finance department are useless and *********** to say the least. Cant even allocate payments, very quick to switch off the Wifi without proper communication. And the worst part is that i have paid every month, i even sent the proof of payments to them and still switched off. My daughter was busy with a online test, which she is failing now due to their incompetence. I don't know who is worse Metrofibre or Telkom. I have been requesting them to change my email address since last year, the last statement or communication i received from them was November 2023, they cant even acknowledge your email or change the email as requested. I am cancelling my package with them, 4 years was enough. Thank you for nothing!!

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Replies (2)
MR
Marina R's update22 Aug 2024, 08:25
Reviewer Update
Your apologies doesn't change a thing and does not rectify the matter at all. My daughter failed her test due to your company's incompetence. I have been hearing this since yesterday and still nothing happened nobody contacted me, no feedback nothing. On your website you state .... 24/7/365 BULL****!!!!! I want answers on how you are going to rectify this????? I am escalating the matter further!!! Sick and tired of poor service delivery!!!!!
MR
Marina R's update22 Aug 2024, 10:29
Reviewer Update
I have been paying at the end of the month for the last 4 years, and now they come and tell me I'm in arrears as payment must be made in advance. After 4 years this is totally ridiculous. My payment reflect every month on a certain date. But still they keep on telling me I'm in arrears. The finance department is useless. I just can not believe this, i am shocked. Nothing is being said about my daughter failing her test, oh no just the advance payment must be made. People please stay far away from Metrofibre!!!!