AG
Alfred G
1 reviews | Active since Oct 2024
31 Mar 2026, 18:40
MetroFibre Networx
My fiber connection in Bellville has been down for four days. The Zyxel router shows a red internet light and the ONT indicates a hardware fault. I have spent over R1,000 on mobile data in the last 72 hours due to this unresolved outage. This is nearly double my monthly subscription cost. I require: An immediate fix or a confirmed technician appointment today. A full pro-rata credit for the downtime. A formal resolution regarding the R1,000 in additional data costs I've incurred. This level of service is unacceptable. Please provide a reference number and an ETR immediately.
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MetroFibre Networx's replyOfficial
31 Mar 2026, 18:55Dear Alfred,
Thank you for sharing the details of the service interruption and the impact it has had on your connectivity over the past few days.
Your feedback regarding the prolonged downtime, the ONT hardware fault indication, and the additional costs you have incurred has been noted and escalated for urgent technical review. A request has been raised for focused attention on the fault status, technician intervention where required, and confirmation of the next available progress update.
Your concerns regarding downtime credits and related costs have also been included as part of the escalation so that the relevant teams can assess the matter and provide feedback accordingly.
We appreciate you bringing this matter to our attention for priority review.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for sharing the details of the service interruption and the impact it has had on your connectivity over the past few days.
Your feedback regarding the prolonged downtime, the ONT hardware fault indication, and the additional costs you have incurred has been noted and escalated for urgent technical review. A request has been raised for focused attention on the fault status, technician intervention where required, and confirmation of the next available progress update.
Your concerns regarding downtime credits and related costs have also been included as part of the escalation so that the relevant teams can assess the matter and provide feedback accordingly.
We appreciate you bringing this matter to our attention for priority review.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply31 Mar 2026, 18:55
Official
Dear Alfred,
Thank you for sharing the details of the service interruption and the impact it has had on your connectivity over the past few days.
Your feedback regarding the prolonged downtime, the ONT hardware fault indication, and the additional costs you have incurred has been noted and escalated for urgent technical review. A request has been raised for focused attention on the fault status, technician intervention where required, and confirmation of the next available progress update.
Your concerns regarding downtime credits and related costs have also been included as part of the escalation so that the relevant teams can assess the matter and provide feedback accordingly.
We appreciate you bringing this matter to our attention for priority review.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for sharing the details of the service interruption and the impact it has had on your connectivity over the past few days.
Your feedback regarding the prolonged downtime, the ONT hardware fault indication, and the additional costs you have incurred has been noted and escalated for urgent technical review. A request has been raised for focused attention on the fault status, technician intervention where required, and confirmation of the next available progress update.
Your concerns regarding downtime credits and related costs have also been included as part of the escalation so that the relevant teams can assess the matter and provide feedback accordingly.
We appreciate you bringing this matter to our attention for priority review.
Best regards,
Marilize
MetroFibre Complaints & Escalations