JB
Johan B
1 reviews | Active since Mar 2023
22 Mar 2023, 09:07
METROFIBRE NETWORX 6 DAYS NO INTERNET
Our internet has been off for 6 days - since 9am on 16 March in Walmer Gqeberha [PE]. Made numerous calls to service line and emailed support. Office in Walmer Gqeberha [PE] has been closed since Thursday 16 March. I went to the office this morning and was told 'we will have a look' with a total no care attitude. I will not recommend MetroFibre Networx
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
22 Mar 2023, 09:15Dear Johan
Thank you for rating our services and bringing this issue to our attention.
On behalf of MetroFibre, we want to extend our sincerest apologies for the negative experience that you have received with us. We know it has been really frustrating for you to be held up like this when you just want to get the issue resolved and we do understand your frustration.
We are aware of the outage in your area, we will provide you with an update as soon as we have an ETA as our engineers are still working to restore the services.
Kind Regards,
Ayanda
MetroFibre
Thank you for rating our services and bringing this issue to our attention.
On behalf of MetroFibre, we want to extend our sincerest apologies for the negative experience that you have received with us. We know it has been really frustrating for you to be held up like this when you just want to get the issue resolved and we do understand your frustration.
We are aware of the outage in your area, we will provide you with an update as soon as we have an ETA as our engineers are still working to restore the services.
Kind Regards,
Ayanda
MetroFibre
MetroFibre Networx's reply22 Mar 2023, 09:15
Official
Dear Johan
Thank you for rating our services and bringing this issue to our attention.
On behalf of MetroFibre, we want to extend our sincerest apologies for the negative experience that you have received with us. We know it has been really frustrating for you to be held up like this when you just want to get the issue resolved and we do understand your frustration.
We are aware of the outage in your area, we will provide you with an update as soon as we have an ETA as our engineers are still working to restore the services.
Kind Regards,
Ayanda
MetroFibre
Thank you for rating our services and bringing this issue to our attention.
On behalf of MetroFibre, we want to extend our sincerest apologies for the negative experience that you have received with us. We know it has been really frustrating for you to be held up like this when you just want to get the issue resolved and we do understand your frustration.
We are aware of the outage in your area, we will provide you with an update as soon as we have an ETA as our engineers are still working to restore the services.
Kind Regards,
Ayanda
MetroFibre
JB
Johan B's updateReviewer Update
22 Mar 2023, 09:24Hi. I have seen no one at the reported fault site on the corner of Albert Road and Third Avenue Walmer since 12 o'clock on Friday
JB
Johan B's update22 Mar 2023, 09:24
Reviewer Update
Hi. I have seen no one at the reported fault site on the corner of Albert Road and Third Avenue Walmer since 12 o'clock on Friday
MetroFibre Networx's replyOfficial
23 Mar 2023, 13:51Dear Johan
Thank you for taking our call.
We are glad that your line is now up and running.
Thank you for your patience.
Kind Regards,
Ayanda
MetroFibre
Thank you for taking our call.
We are glad that your line is now up and running.
Thank you for your patience.
Kind Regards,
Ayanda
MetroFibre
MetroFibre Networx's reply23 Mar 2023, 13:51
Official
Dear Johan
Thank you for taking our call.
We are glad that your line is now up and running.
Thank you for your patience.
Kind Regards,
Ayanda
MetroFibre
Thank you for taking our call.
We are glad that your line is now up and running.
Thank you for your patience.
Kind Regards,
Ayanda
MetroFibre