MetroFibre Networks poor service delivery

I have subscribed to a 50/50Mbps Metrofibre line through AXXESS on the 6th of October 2022 On Monday the 8th a team from EXZA arrived at 141 Haak-en-Steek Avenue, Wonderboom to install the line. I showed the supervisor the whereabouts of my underground irrigation pipes with approximate depth. The team started digging a trench and damaged the irrigation pipe on two places, as well as a pipe of my neighbor on the pavement I was unaware of. I pointed the damage out to the supervisor and insisted that it must be repaired. When I returned from a visit to my wife at around 16h50 the trench was filled up and the grass and plants - that was removed- was put back in place all but satisfactory, and since they were on the point of leaving asked my to sign the job card. Only the following morning when I wanted to water the garden I realized that there was still two major leaks in my irrigation system, and all the nail-in clamps were not hammered in and the conduit around the fibre cable ended before entering the building lacking a 90 degree bend. I called MetroFibre Networx just after 8h00 expressing my dissatisfaction requesting an immediate repair, later that day (11h15) someone pitched to look at the problems and promised to send a team to resolve it a.s.a.p. Wednesday came but no repair team. I tried several times calling on Wednesday to get hold of them- in desperation I started a WhatsApp chat on Wednesday 12 October with a ^JJ responding, with the following "Kindly note that our fault tickets SLA is 3-4 working days ^JJ" and later " I understand your frustration and will ask the team to prioritise the matter ^JJ" Needless to say nothing happened up to this Sunday morning. Had to drive 10 kilo's to buy the necessary parts to repair the damage because my garden suffered severe damage due to the heatwave the past week , and my inability to use my leaking irrigation. WARNING TO YOU PEOPLE OUT THERE- TRY ANY OTHER FIBRE PROVIDER BUT MFN