NM
NIck M
1 reviews | Active since Feb 2014
06 Jan 2025, 09:34
Metrofibre Networks - needs improvement interim review
Metrofibre networks have not restored my internet as a cool ideas customer for 4 days, only to tell me that they have now allocated a contractor, who may phone me by the end of day 5 to make an appointment to resolve my issue. It is interesting distancing language, calling out a contractor. None of that feedback is committing to an outcome, and, is a deflection tactic that creates a convenient scapegoat should I not have my problem resolved. Whatever happened to accountability and ownership? This is an interim review and I will update it once MFN resolves it at some as yet unspecified future date. Let’s hope they get some acceleration into this
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Replies (2)
MetroFibre Networx's replyOfficial
06 Jan 2025, 10:15Dear Nick Mooney
We sincerely apologise for the poor service you have experienced and the inconvenience caused by the delay in restoring your internet connection. We completely understand your frustration and disappointment.
Your query has been escalated, and we have requested the contractor to prioritise your issue and contact you shortly to arrange an appointment. While we do work with contractors, we take full accountability for ensuring your service is restored promptly. Please rest assured that we are actively monitoring this matter to ensure a swift resolution.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve the issue. Should you have any further concerns, please don’t hesitate to let us know.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We sincerely apologise for the poor service you have experienced and the inconvenience caused by the delay in restoring your internet connection. We completely understand your frustration and disappointment.
Your query has been escalated, and we have requested the contractor to prioritise your issue and contact you shortly to arrange an appointment. While we do work with contractors, we take full accountability for ensuring your service is restored promptly. Please rest assured that we are actively monitoring this matter to ensure a swift resolution.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve the issue. Should you have any further concerns, please don’t hesitate to let us know.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply06 Jan 2025, 10:15
Official
Dear Nick Mooney
We sincerely apologise for the poor service you have experienced and the inconvenience caused by the delay in restoring your internet connection. We completely understand your frustration and disappointment.
Your query has been escalated, and we have requested the contractor to prioritise your issue and contact you shortly to arrange an appointment. While we do work with contractors, we take full accountability for ensuring your service is restored promptly. Please rest assured that we are actively monitoring this matter to ensure a swift resolution.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve the issue. Should you have any further concerns, please don’t hesitate to let us know.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We sincerely apologise for the poor service you have experienced and the inconvenience caused by the delay in restoring your internet connection. We completely understand your frustration and disappointment.
Your query has been escalated, and we have requested the contractor to prioritise your issue and contact you shortly to arrange an appointment. While we do work with contractors, we take full accountability for ensuring your service is restored promptly. Please rest assured that we are actively monitoring this matter to ensure a swift resolution.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve the issue. Should you have any further concerns, please don’t hesitate to let us know.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's replyOfficial
06 Jan 2025, 17:38Thank you.
MetroFibre Networx's reply06 Jan 2025, 17:38
Official
Thank you.