DS
Dennis S
1 reviews | Active since Nov 2016
19 Apr 2023, 13:22
Metrofibre Networks Is Horrible!!!!!
Such a horrible experience dealing with this company, their estimated turnaround time is 2-3 Days whilst we’ve had a fibre outage for an entire week, whenever you call they always mention “we are escalating” and no one bothers to call you back. I wouldn’t recommend anyone going with them if ever you’re in search of an ISP In this day and age Fibre \ Connectivity shouldn’t be a new thing, horrible horrible service!!!!
Helpful (0)
Replies (7)0
Replies (7)
MetroFibre Networx's replyOfficial
19 Apr 2023, 13:34Good day Dennis. This is really a pity that your experience with us is not a pleasant one currently. We apologize for this. Please allow our team to run your detail on our system, one of the agents will get in contact with you to discuss the matter in detail.
Kind regards
Sunet
Kind regards
Sunet
MetroFibre Networx's reply19 Apr 2023, 13:34
Official
Good day Dennis. This is really a pity that your experience with us is not a pleasant one currently. We apologize for this. Please allow our team to run your detail on our system, one of the agents will get in contact with you to discuss the matter in detail.
Kind regards
Sunet
Kind regards
Sunet
DS
Dennis S's updateReviewer Update
19 Apr 2023, 16:10I am still waiting for assistance!!!!
DS
Dennis S's update19 Apr 2023, 16:10
Reviewer Update
I am still waiting for assistance!!!!
MetroFibre Networx's replyOfficial
19 Apr 2023, 16:26Hi Dennis. Our professional team members are investigating this issue as we speak. Our agents will contact you once they can provide you with facts and the steps ahead to resolve the issue.
MetroFibre Networx's reply19 Apr 2023, 16:26
Official
Hi Dennis. Our professional team members are investigating this issue as we speak. Our agents will contact you once they can provide you with facts and the steps ahead to resolve the issue.
DS
Dennis S's updateReviewer Update
20 Apr 2023, 07:59Day-7 still not even a single call to update me!
Not even a single email to inform me what’s going on!
This is breach of a promised SLA of 2-3Days
I am honestly out of words!!!
Not even a single email to inform me what’s going on!
This is breach of a promised SLA of 2-3Days
I am honestly out of words!!!
DS
Dennis S's update20 Apr 2023, 07:59
Reviewer Update
Day-7 still not even a single call to update me!
Not even a single email to inform me what’s going on!
This is breach of a promised SLA of 2-3Days
I am honestly out of words!!!
Not even a single email to inform me what’s going on!
This is breach of a promised SLA of 2-3Days
I am honestly out of words!!!
MetroFibre Networx's replyOfficial
20 Apr 2023, 08:43Good day Dennis
Thank you for the follow-up communication.
Kindly note that the fault repair is with our maintenance team and is being prioritized. The current issue on your fibre link, preventing connectivity was resolved yesterday - 19/4/2023.
Unfortunately, with the issue persisting our maintenance team is re-investigating and will provide feedback today still.
Please expect further feedback via email.
Kind regards
Nthabi
Thank you for the follow-up communication.
Kindly note that the fault repair is with our maintenance team and is being prioritized. The current issue on your fibre link, preventing connectivity was resolved yesterday - 19/4/2023.
Unfortunately, with the issue persisting our maintenance team is re-investigating and will provide feedback today still.
Please expect further feedback via email.
Kind regards
Nthabi
MetroFibre Networx's reply20 Apr 2023, 08:43
Official
Good day Dennis
Thank you for the follow-up communication.
Kindly note that the fault repair is with our maintenance team and is being prioritized. The current issue on your fibre link, preventing connectivity was resolved yesterday - 19/4/2023.
Unfortunately, with the issue persisting our maintenance team is re-investigating and will provide feedback today still.
Please expect further feedback via email.
Kind regards
Nthabi
Thank you for the follow-up communication.
Kindly note that the fault repair is with our maintenance team and is being prioritized. The current issue on your fibre link, preventing connectivity was resolved yesterday - 19/4/2023.
Unfortunately, with the issue persisting our maintenance team is re-investigating and will provide feedback today still.
Please expect further feedback via email.
Kind regards
Nthabi
DS
Dennis S's updateReviewer Update
21 Apr 2023, 15:44I am still offline, Day 10 of being OFFLINE
I have never seen such incompetence really!!!
I have never seen such incompetence really!!!
DS
Dennis S's update21 Apr 2023, 15:44
Reviewer Update
I am still offline, Day 10 of being OFFLINE
I have never seen such incompetence really!!!
I have never seen such incompetence really!!!
DS
Dennis S's updateReviewer Update
24 Apr 2023, 13:52I finally managed to send a cancellation :) and I have internet access again through the wonderful work of Rain networks, I was literally up and running in 2hours, honestly 2-hours without a need for an infrastructure or any of that, I was amazed at the speed of service, there's a lesson to be learnt here, but nonetheless that's a conversation for another day
DS
Dennis S's update24 Apr 2023, 13:52
Reviewer Update
I finally managed to send a cancellation :) and I have internet access again through the wonderful work of Rain networks, I was literally up and running in 2hours, honestly 2-hours without a need for an infrastructure or any of that, I was amazed at the speed of service, there's a lesson to be learnt here, but nonetheless that's a conversation for another day