DS
Dikeledi S
1 reviews | Active since Jun 2018
08 Jun 2026, 18:39
Metrofibre networks is a ****
Bad service ever, my network was disconnected this morning, I paid by 11am, send though proof of payment, the whole day I have been trying to call them but can’t go through my network still not restored.this is unacceptable bad bad bad service. I regret using them, is not the 1st time we go through this
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MetroFibre Networx's replyOfficial
08 Jun 2026, 18:49Dear Dikeledi,
Thank you for sharing your feedback.
We have noted your concerns regarding the service suspension, the submission of your proof of payment, and the delay experienced in having your connectivity restored. We also acknowledge your comments regarding the difficulty experienced when attempting to contact our support teams and your concern that this is not the first time you have encountered a similar issue.
Your feedback has been escalated for review so that we can investigate the payment processing and service restoration timelines associated with your account, as well as your recent interactions with our support channels.
We appreciate you bringing this matter to our attention and will use your feedback to review the experience provided.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for sharing your feedback.
We have noted your concerns regarding the service suspension, the submission of your proof of payment, and the delay experienced in having your connectivity restored. We also acknowledge your comments regarding the difficulty experienced when attempting to contact our support teams and your concern that this is not the first time you have encountered a similar issue.
Your feedback has been escalated for review so that we can investigate the payment processing and service restoration timelines associated with your account, as well as your recent interactions with our support channels.
We appreciate you bringing this matter to our attention and will use your feedback to review the experience provided.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply08 Jun 2026, 18:49
Official
Dear Dikeledi,
Thank you for sharing your feedback.
We have noted your concerns regarding the service suspension, the submission of your proof of payment, and the delay experienced in having your connectivity restored. We also acknowledge your comments regarding the difficulty experienced when attempting to contact our support teams and your concern that this is not the first time you have encountered a similar issue.
Your feedback has been escalated for review so that we can investigate the payment processing and service restoration timelines associated with your account, as well as your recent interactions with our support channels.
We appreciate you bringing this matter to our attention and will use your feedback to review the experience provided.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for sharing your feedback.
We have noted your concerns regarding the service suspension, the submission of your proof of payment, and the delay experienced in having your connectivity restored. We also acknowledge your comments regarding the difficulty experienced when attempting to contact our support teams and your concern that this is not the first time you have encountered a similar issue.
Your feedback has been escalated for review so that we can investigate the payment processing and service restoration timelines associated with your account, as well as your recent interactions with our support channels.
We appreciate you bringing this matter to our attention and will use your feedback to review the experience provided.
Best regards,
Marilize
MetroFibre Complaints & Escalations