Metrofibre Networks - Bad service received for 6 days and still ongoing.

The worst experience ever, I have been talking to Metrofibre since the 2nd of July 2021 since my internet went down.

It is now the 7th of July 2021, still no internet. I have made countless phone calls, 12 hours infact just yesterday between my service provider and Metrofibre.

According to my service provider that runs on Metrofire's lines told me that the connection was fixed yesterday and Metrofibre needs to learn my Mac address as its not picking up, my service provider can't do anything from their side until Metrofibre comes to the party from their side.

Metrofibre is giving me mixed answers that it will be resolved in another 6 days, and now today maybe it will be resolved today or tomorrow it will be sorted out and attended to.

But it is OK for me to pay my subscription and not get a service at all. Metrofibre shows no interest at all for the customer. If my calls aren't dropped continously and when I do get hold of someone it's always a different story.

They promised to call me for the last two days and still nothing. I cant understand the bad service Metrofibre gives out to customers and they just don't care at all.

So what do I do????? As Metrofibre doesn't care or even give me a straight answer on this issue. No attempt to even help at all. I will definitely never recommend this company to anyone as they never follow up and just expect clients to accept the poor pathetic service they dish out. How can they still be operating under these bad way of managing a company that's supposed to offer a great service.

Defintly going to look for another service provider as this is only my 1st month and I already have an issue.