MM
Mawande M
1 reviews | Active since Oct 2021
20 May 2022, 13:28
Metrofibre network nightmare
It's been almost a month since I wrote a complaint regarding my network performance, metrofibre promised to bring a new router to my house within 3 working days. Today I call and my ticket is cancelled! It's been 2 years of hell trying to get metrofibre to sort out my problem. Today I've reached a decision to cancel. And oh the call centre makes you hold for 40 minutes before responding!
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Replies (2)0
Replies (2)
MetroFibre Networx's replyOfficial
20 May 2022, 13:37Good day Mawande,
Thank you for bringing the matter to our attention.
We are investigating the matter, we will provide feedback.
One of agents will contact you shortly.
Kind Regards
MetroFibre
Thank you for bringing the matter to our attention.
We are investigating the matter, we will provide feedback.
One of agents will contact you shortly.
Kind Regards
MetroFibre
MetroFibre Networx's reply20 May 2022, 13:37
Official
Good day Mawande,
Thank you for bringing the matter to our attention.
We are investigating the matter, we will provide feedback.
One of agents will contact you shortly.
Kind Regards
MetroFibre
Thank you for bringing the matter to our attention.
We are investigating the matter, we will provide feedback.
One of agents will contact you shortly.
Kind Regards
MetroFibre
MetroFibre Networx's replyOfficial
20 May 2022, 15:00Dear Mawande,
Thank you for taking my call.
Kindly expect a call from our installations department for the router swop.
We sincerely apologise for the time it has taken to get your router swopped to get your desired speed.
Kind Regards
MetroFibre
Thank you for taking my call.
Kindly expect a call from our installations department for the router swop.
We sincerely apologise for the time it has taken to get your router swopped to get your desired speed.
Kind Regards
MetroFibre
MetroFibre Networx's reply20 May 2022, 15:00
Official
Dear Mawande,
Thank you for taking my call.
Kindly expect a call from our installations department for the router swop.
We sincerely apologise for the time it has taken to get your router swopped to get your desired speed.
Kind Regards
MetroFibre
Thank you for taking my call.
Kindly expect a call from our installations department for the router swop.
We sincerely apologise for the time it has taken to get your router swopped to get your desired speed.
Kind Regards
MetroFibre