TB
Thabile B
1 reviews | Active since May 2021
16 Apr 2025, 11:45
MetroFibre Network is a ****
I am extremely disappointed with MetroFibre’s customer service. My internet access had stop and have reached out multiple times, but their support team is unresponsive and unhelpful.
Despite numerous calls and emails, I either get no response or vague promises with no real action. The lack of communication and accountability is frustrating, and it seems like they don’t care about their customers once they have your money.
If you’re considering MetroFibre, think twice. Their service is unreliable, and getting help when you need it is nearly impossible. I regret choosing them and will be looking for a better provider.
Helpful (0)
Replies (2)0
Replies (2)
MetroFibre Networx's replyOfficial
16 Apr 2025, 12:58Dear Thabile
Thank you for reaching out to us.
We have attempted to locate your account using the information provided, but unfortunately, we have been unable to do so. We also tried to contact you on the number provided but were unsuccessful.
To assist you further and resolve your query, kindly provide us with the following:
The full name of the account holder and contact number, and kindly advise the nature of your query. Alternatively, please let us know a convenient time for us to contact you, and we will gladly give you a call.
We are committed to resolving your issue as swiftly as possible and look forward to your response.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out to us.
We have attempted to locate your account using the information provided, but unfortunately, we have been unable to do so. We also tried to contact you on the number provided but were unsuccessful.
To assist you further and resolve your query, kindly provide us with the following:
The full name of the account holder and contact number, and kindly advise the nature of your query. Alternatively, please let us know a convenient time for us to contact you, and we will gladly give you a call.
We are committed to resolving your issue as swiftly as possible and look forward to your response.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply16 Apr 2025, 12:58
Official
Dear Thabile
Thank you for reaching out to us.
We have attempted to locate your account using the information provided, but unfortunately, we have been unable to do so. We also tried to contact you on the number provided but were unsuccessful.
To assist you further and resolve your query, kindly provide us with the following:
The full name of the account holder and contact number, and kindly advise the nature of your query. Alternatively, please let us know a convenient time for us to contact you, and we will gladly give you a call.
We are committed to resolving your issue as swiftly as possible and look forward to your response.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out to us.
We have attempted to locate your account using the information provided, but unfortunately, we have been unable to do so. We also tried to contact you on the number provided but were unsuccessful.
To assist you further and resolve your query, kindly provide us with the following:
The full name of the account holder and contact number, and kindly advise the nature of your query. Alternatively, please let us know a convenient time for us to contact you, and we will gladly give you a call.
We are committed to resolving your issue as swiftly as possible and look forward to your response.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's replyOfficial
16 Apr 2025, 15:53Dear Thobile
Thank you. We have escalated your query and requested that it be prioritised. Our MetroGo team will be in contact with you shortly to assist you.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you. We have escalated your query and requested that it be prioritised. Our MetroGo team will be in contact with you shortly to assist you.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply16 Apr 2025, 15:53
Official
Dear Thobile
Thank you. We have escalated your query and requested that it be prioritised. Our MetroGo team will be in contact with you shortly to assist you.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you. We have escalated your query and requested that it be prioritised. Our MetroGo team will be in contact with you shortly to assist you.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations