MetroFibre Network being down

MetroFibre has engineers attending to outages Right...

Yet there is no communication between them and the call center. The poor people on the call center are getting a "whip lash" from the pubic because they cannot provide answers to the people on what's happening. \

What I can tell you, is that a huge outage happened yesterday morning and it's a cable fault where cable needs to be replaced. (I was told that) After many hours they finally received the cable around 5pm on the 16th and they are still busy fixing the cable. (Still no communication)

How is this possible? After giving the ISP a toung lash they said they did not receive any communication of the outage and only then they saw the outage.

Numerous calls have been made to the MFN, being transferred from one department to another only to find the relevant department is not picking up the phone. One phone call takes 10 min holding on, to speak to someone, so that you end up putting the phone down and try again.

When you finally do get to talk to someone, they are very polite, friendly and understanding. But that still does not fix the problem.

Someone higher up than the call center like a Regional Manager or something needs to pick the phone and speak to the "man in van" and get the work done, and if not, provide proper feedback to the call center, for customers phoning in. I am now speaking on behalf of 78 houses alone here only in one area.

Your teammates are seriously letting us down as this also halter the reporting of security cameras providing protection to armed response units.

You guys can really do better that this! The reference for this outage is #Ticket 239665

Hopefully Top management will be informed of this issue.