SK
Silindokuhle K
1 reviews | Active since Mar 2023
08 Apr 2023, 09:41
Metrofibre Network Bad Customer Service
Metrofibre will call you and verify your address for installation, alert you they are on their way while expecting them then call you and say the address that afrihost wrote is incorrect so they cannot proceed with the installations until they change the address error. When you call them they will promise to get back to you in 48hrs and they dont. These people do not take customers seriously their service is very very bad its a 0/10, each and every person that picks up the call they always have excuses and different excuses. Its a pitty that here in centurion where i reside we cannot use another line rather than them. its been close to a month now waiting for them to come and install!
Helpful (0)
Replies (1)0
Replies (1)MetroFibre Networx's replyOfficial
11 Apr 2023, 17:23Dear Silindokuhle
I understand how frustrating this must be, especially since it sounds like we missed the mark here.
I have sent you direct communication to assist with addressing the difficulties you've mentioned.
Please allow me the opportunity to investigate the matter and find a satisfactory resolution.
Thank you for your patience, as we work to improve our customer relations.
Kind Regards
Marilize
I understand how frustrating this must be, especially since it sounds like we missed the mark here.
I have sent you direct communication to assist with addressing the difficulties you've mentioned.
Please allow me the opportunity to investigate the matter and find a satisfactory resolution.
Thank you for your patience, as we work to improve our customer relations.
Kind Regards
Marilize
MetroFibre Networx's reply11 Apr 2023, 17:23
Official
Dear Silindokuhle
I understand how frustrating this must be, especially since it sounds like we missed the mark here.
I have sent you direct communication to assist with addressing the difficulties you've mentioned.
Please allow me the opportunity to investigate the matter and find a satisfactory resolution.
Thank you for your patience, as we work to improve our customer relations.
Kind Regards
Marilize
I understand how frustrating this must be, especially since it sounds like we missed the mark here.
I have sent you direct communication to assist with addressing the difficulties you've mentioned.
Please allow me the opportunity to investigate the matter and find a satisfactory resolution.
Thank you for your patience, as we work to improve our customer relations.
Kind Regards
Marilize
