DJ
Daniel J
1 reviews | Active since Jul 2025
16 Mar 2026, 13:51
MetroFibre? More like MetroFleecer — lightning-fast at taking your money, painfully slow when it’s time to give it back!!!
If I could give 0 stars, I would!
My experience with MetroFibre has been nothing short of exhausting. Written cancellation was submitted on 11 December 2025, which legally makes the termination date 11 January 2026 in terms of the Consumer Protection Act. Despite this, the process that followed has been filled with delays, ignored emails, and unnecessary complications.
After multiple follow-ups, MetroFibre eventually issued a credit note on 03 February 2026 for the overbilling that occurred after my cancellation. That should have been the end of it. Instead, it turned into another waiting game.
Even after providing everything requested — including a bank confirmation letter — the finance department continued to delay the refund and stopped responding to emails. Weeks later there was still no refund, no proof of payment, and no clear communication.
What stands out most is how quickly billing happens compared to how slowly refunds are handled. Debit orders go through instantly, but when the company owes you money, the urgency disappears.
If you value efficient support, transparent billing, and timely refunds, this experience suggests you may want to think carefully before choosing MetroFibre.
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Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
16 Mar 2026, 14:20Dear Daniel,
Thank you for outlining your experience in detail.
The concerns you have raised regarding the handling of your cancellation, the overbilling after termination, the credit note issued, and the delay in processing your refund require careful review against the account history and finance records. Where supporting documents have been submitted and a refund has been approved, it is important that the remaining process is clearly tracked and communicated.
Your matter will be escalated for urgent review with the relevant finance team to confirm the current refund status, identify the reason for the delay, and ensure that the outstanding action is addressed. The communication history will also be reviewed to understand why follow-up responses were not consistently provided.
You will receive direct feedback once the responsible team has confirmed the outcome and next steps.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for outlining your experience in detail.
The concerns you have raised regarding the handling of your cancellation, the overbilling after termination, the credit note issued, and the delay in processing your refund require careful review against the account history and finance records. Where supporting documents have been submitted and a refund has been approved, it is important that the remaining process is clearly tracked and communicated.
Your matter will be escalated for urgent review with the relevant finance team to confirm the current refund status, identify the reason for the delay, and ensure that the outstanding action is addressed. The communication history will also be reviewed to understand why follow-up responses were not consistently provided.
You will receive direct feedback once the responsible team has confirmed the outcome and next steps.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply16 Mar 2026, 14:20
Official
Dear Daniel,
Thank you for outlining your experience in detail.
The concerns you have raised regarding the handling of your cancellation, the overbilling after termination, the credit note issued, and the delay in processing your refund require careful review against the account history and finance records. Where supporting documents have been submitted and a refund has been approved, it is important that the remaining process is clearly tracked and communicated.
Your matter will be escalated for urgent review with the relevant finance team to confirm the current refund status, identify the reason for the delay, and ensure that the outstanding action is addressed. The communication history will also be reviewed to understand why follow-up responses were not consistently provided.
You will receive direct feedback once the responsible team has confirmed the outcome and next steps.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for outlining your experience in detail.
The concerns you have raised regarding the handling of your cancellation, the overbilling after termination, the credit note issued, and the delay in processing your refund require careful review against the account history and finance records. Where supporting documents have been submitted and a refund has been approved, it is important that the remaining process is clearly tracked and communicated.
Your matter will be escalated for urgent review with the relevant finance team to confirm the current refund status, identify the reason for the delay, and ensure that the outstanding action is addressed. The communication history will also be reviewed to understand why follow-up responses were not consistently provided.
You will receive direct feedback once the responsible team has confirmed the outcome and next steps.
Best regards,
Marilize
MetroFibre Complaints & Escalations
DJ
Daniel J's updateReviewer Update
16 Mar 2026, 14:29Dear Marilize,
Thank you for your response.
However, another “review” of the matter is not necessary. The facts are already clear:
- Cancellation notice submitted: 11 December 2025
- Credit note issued: 03 February 2026
- Credit note due date: 28 February 2026
- Bank confirmation letter already provided as requested
As of today, 16 March 2026, the refund remains outstanding and overdue.
At this stage the matter does not require further internal review. The refund simply needs to be processed and paid.
Please confirm the following today:
- That the refund has been processed
- Proof of payment
- The exact amount refunded
This matter has already been delayed well beyond the communicated timeline, and I will not accept any further internal reviews or processing delays.
If the refund is not processed immediately, I will proceed with formal escalation through the relevant regulatory and dispute channels without further notice.
Account No: SAI135
DJ
Daniel J's update16 Mar 2026, 14:29
Reviewer Update
Dear Marilize,
Thank you for your response.
However, another “review” of the matter is not necessary. The facts are already clear:
- Cancellation notice submitted: 11 December 2025
- Credit note issued: 03 February 2026
- Credit note due date: 28 February 2026
- Bank confirmation letter already provided as requested
As of today, 16 March 2026, the refund remains outstanding and overdue.
At this stage the matter does not require further internal review. The refund simply needs to be processed and paid.
Please confirm the following today:
- That the refund has been processed
- Proof of payment
- The exact amount refunded
This matter has already been delayed well beyond the communicated timeline, and I will not accept any further internal reviews or processing delays.
If the refund is not processed immediately, I will proceed with formal escalation through the relevant regulatory and dispute channels without further notice.
Account No: SAI135
DJ
Daniel J's updateReviewer Update
17 Mar 2026, 13:25Any update on this? Your continued lack of response is proving my exact point about the poor communication and delays.
This refund has already been outstanding far beyond the original timeline. The credit note was due on 28 February 2026, and I am still waiting.
I expect my refund to be processed immediately, along with proof of payment confirming that the funds have been released.
DJ
Daniel J's update17 Mar 2026, 13:25
Reviewer Update
Any update on this? Your continued lack of response is proving my exact point about the poor communication and delays.
This refund has already been outstanding far beyond the original timeline. The credit note was due on 28 February 2026, and I am still waiting.
I expect my refund to be processed immediately, along with proof of payment confirming that the funds have been released.