SVSS
Sai Vibhuti Surujpal Sai
1 reviews | Active since Jul 2025
25 Mar 2026, 13:56
MetroFibre? More like MetroFleecer — a company that *****s your money and ignores you.
MetroFibre? More like MetroFleecer — a company that *****s your money and ignores you.
I submitted a written cancellation on 11 December 2025, which legally made my termination date 11 January 2026. Despite this, MetroFibre continued billing me after termination and only issued a **** credit note on 03 February 2026. The refund was due on 28 February 2026, and it is now 25 March 2026, still no refund, no proof of payment, and no meaningful communication.
Over 30 emails later, I am still chasing them. Their finance team is completely useless, giving empty excuses like “10-14 business days” while doing nothing. This is pathetic, unprofessional, and borderline *****ulent behavior.
MetroFibre’s customer service is nonexistent, their billing is *******, and they clearly have zero respect for their customers or the law. Avoid this company at all costs.
I demand immediate payment of the refund, along with proof of payment, or I will escalate this through all legal and regulatory channels, including formal complaints under the Consumer Protection Act.
This is hands down the worst service I have ever experienced. Do not give these people your money.
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Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
25 Mar 2026, 14:33Dear Sai Vibhuti Surujpal Sai
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the frustration and inconvenience caused.
Please be advised that we have requested the relevant department to assist with your query and investigate the matter further.
The team will review your case and provide you with feedback as soon as possible, including clarification on the refund.
We appreciate your patience and understanding while this matter is being addressed.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the frustration and inconvenience caused.
Please be advised that we have requested the relevant department to assist with your query and investigate the matter further.
The team will review your case and provide you with feedback as soon as possible, including clarification on the refund.
We appreciate your patience and understanding while this matter is being addressed.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply25 Mar 2026, 14:33
Official
Dear Sai Vibhuti Surujpal Sai
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the frustration and inconvenience caused.
Please be advised that we have requested the relevant department to assist with your query and investigate the matter further.
The team will review your case and provide you with feedback as soon as possible, including clarification on the refund.
We appreciate your patience and understanding while this matter is being addressed.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the frustration and inconvenience caused.
Please be advised that we have requested the relevant department to assist with your query and investigate the matter further.
The team will review your case and provide you with feedback as soon as possible, including clarification on the refund.
We appreciate your patience and understanding while this matter is being addressed.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
SVSS
Sai Vibhuti Surujpal Sai's updateReviewer Update
26 Mar 2026, 08:18This is the exact same generic response I keep receiving, and nothing ever happens afterwards.
You "request the relevant department," you "investigate," you "will provide feedback" — yet weeks go by with absolutely no action, no refund, and no accountability. These are just empty promises repeated over and over again.
My refund has already been approved. A credit note was issued on 03 February 2026. There is nothing left to "investigate." This should have been processed immediately. Instead, I am still chasing my own money while MetroFibre continues to delay and stall.
This matter has been ongoing since December 2025. At this point, the lack of urgency and failure to act is completely unacceptable. I am not asking for an update — I am asking for my refund to be paid immediately.
Enough with the generic responses.
Enough with "we are investigating."
Enough with "please be patient."
Enough with "we are investigating."
Enough with "please be patient."
Process the refund and provide proof of payment immedialy!!!!!!!!
SVSS
Sai Vibhuti Surujpal Sai's update26 Mar 2026, 08:18
Reviewer Update
This is the exact same generic response I keep receiving, and nothing ever happens afterwards.
You "request the relevant department," you "investigate," you "will provide feedback" — yet weeks go by with absolutely no action, no refund, and no accountability. These are just empty promises repeated over and over again.
My refund has already been approved. A credit note was issued on 03 February 2026. There is nothing left to "investigate." This should have been processed immediately. Instead, I am still chasing my own money while MetroFibre continues to delay and stall.
This matter has been ongoing since December 2025. At this point, the lack of urgency and failure to act is completely unacceptable. I am not asking for an update — I am asking for my refund to be paid immediately.
Enough with the generic responses.
Enough with "we are investigating."
Enough with "please be patient."
Enough with "we are investigating."
Enough with "please be patient."
Process the refund and provide proof of payment immedialy!!!!!!!!
MetroFibre Networx's replyOfficial
26 Mar 2026, 08:32Dear Sai,
Thank you for your candid feedback and for clearly expressing your concerns. We fully understand your frustration, particularly given the length of time this matter has remained unresolved and the fact that a credit note was already issued.
Please be assured that we are actively following up with our Finance Supervisor to ensure that the refund process receives immediate attention and that the matter is resolved as soon as possible. We recognise that, from your perspective, the approval stage has already been completed and that what is now required is final processing and payment.
Your concerns have been escalated again with emphasis on the urgency of the matter, and we are specifically requesting confirmation of payment processing so that clear feedback can be shared with you without further unnecessary delay.
We appreciate your continued engagement despite the frustration this has caused, and we remain committed to assisting until the refund has been finalised.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for your candid feedback and for clearly expressing your concerns. We fully understand your frustration, particularly given the length of time this matter has remained unresolved and the fact that a credit note was already issued.
Please be assured that we are actively following up with our Finance Supervisor to ensure that the refund process receives immediate attention and that the matter is resolved as soon as possible. We recognise that, from your perspective, the approval stage has already been completed and that what is now required is final processing and payment.
Your concerns have been escalated again with emphasis on the urgency of the matter, and we are specifically requesting confirmation of payment processing so that clear feedback can be shared with you without further unnecessary delay.
We appreciate your continued engagement despite the frustration this has caused, and we remain committed to assisting until the refund has been finalised.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply26 Mar 2026, 08:32
Official
Dear Sai,
Thank you for your candid feedback and for clearly expressing your concerns. We fully understand your frustration, particularly given the length of time this matter has remained unresolved and the fact that a credit note was already issued.
Please be assured that we are actively following up with our Finance Supervisor to ensure that the refund process receives immediate attention and that the matter is resolved as soon as possible. We recognise that, from your perspective, the approval stage has already been completed and that what is now required is final processing and payment.
Your concerns have been escalated again with emphasis on the urgency of the matter, and we are specifically requesting confirmation of payment processing so that clear feedback can be shared with you without further unnecessary delay.
We appreciate your continued engagement despite the frustration this has caused, and we remain committed to assisting until the refund has been finalised.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for your candid feedback and for clearly expressing your concerns. We fully understand your frustration, particularly given the length of time this matter has remained unresolved and the fact that a credit note was already issued.
Please be assured that we are actively following up with our Finance Supervisor to ensure that the refund process receives immediate attention and that the matter is resolved as soon as possible. We recognise that, from your perspective, the approval stage has already been completed and that what is now required is final processing and payment.
Your concerns have been escalated again with emphasis on the urgency of the matter, and we are specifically requesting confirmation of payment processing so that clear feedback can be shared with you without further unnecessary delay.
We appreciate your continued engagement despite the frustration this has caused, and we remain committed to assisting until the refund has been finalised.
Best regards,
Marilize
MetroFibre Complaints & Escalations