HP
Hannes P
1 reviews | Active since Feb 2010
27 Jan 2025, 11:58
Metrofibre Misleading Promotions
I saw a special for FTH from Metrofibre during the Black Friday period last year. I was with Axxess at the time. I changed from Axxes, signed up with Metrofibre, and received order number ***. Once the fibre was installed and I checked my connection speed, I saw that it was running at the regular speed (25Mbps) and not the increased speed of 75mbs which was advertised. I got a call back from Metrofibre after complaining about this and was informed that since I am not from a poor area, this package did not apply to me. This was never stated in the promotion. I think this is false advertising and highly discriminatory.
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MetroFibre Networx's replyOfficial
27 Jan 2025, 13:36Dear Hannes du Plessis
Good day, and thank you for reaching out with your concerns. I sincerely apologize for the miscommunication regarding your promotion. After reviewing your case, I can confirm that our sales team has been in contact with you regarding the promotion, and we understand your frustration with the situation.
We regret that the promotion details were not communicated and that you were informed that the package did not apply to you due to your area. We understand how this could feel unfair, and we agree that clear and transparent communication is essential. I apologize if the information provided during your sign-up caused any confusion or frustration.
Please allow us to investigate this further. We will work closely with the team to clarify the situation and ensure that any discrepancies are addressed. We want to make this right for you, and your concerns will be escalated accordingly.
Once again, we apologize for the inconvenience this has caused, and we appreciate your patience while we work toward a resolution. Please don’t hesitate to reach out if you have any further questions.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Good day, and thank you for reaching out with your concerns. I sincerely apologize for the miscommunication regarding your promotion. After reviewing your case, I can confirm that our sales team has been in contact with you regarding the promotion, and we understand your frustration with the situation.
We regret that the promotion details were not communicated and that you were informed that the package did not apply to you due to your area. We understand how this could feel unfair, and we agree that clear and transparent communication is essential. I apologize if the information provided during your sign-up caused any confusion or frustration.
Please allow us to investigate this further. We will work closely with the team to clarify the situation and ensure that any discrepancies are addressed. We want to make this right for you, and your concerns will be escalated accordingly.
Once again, we apologize for the inconvenience this has caused, and we appreciate your patience while we work toward a resolution. Please don’t hesitate to reach out if you have any further questions.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply27 Jan 2025, 13:36
Official
Dear Hannes du Plessis
Good day, and thank you for reaching out with your concerns. I sincerely apologize for the miscommunication regarding your promotion. After reviewing your case, I can confirm that our sales team has been in contact with you regarding the promotion, and we understand your frustration with the situation.
We regret that the promotion details were not communicated and that you were informed that the package did not apply to you due to your area. We understand how this could feel unfair, and we agree that clear and transparent communication is essential. I apologize if the information provided during your sign-up caused any confusion or frustration.
Please allow us to investigate this further. We will work closely with the team to clarify the situation and ensure that any discrepancies are addressed. We want to make this right for you, and your concerns will be escalated accordingly.
Once again, we apologize for the inconvenience this has caused, and we appreciate your patience while we work toward a resolution. Please don’t hesitate to reach out if you have any further questions.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Good day, and thank you for reaching out with your concerns. I sincerely apologize for the miscommunication regarding your promotion. After reviewing your case, I can confirm that our sales team has been in contact with you regarding the promotion, and we understand your frustration with the situation.
We regret that the promotion details were not communicated and that you were informed that the package did not apply to you due to your area. We understand how this could feel unfair, and we agree that clear and transparent communication is essential. I apologize if the information provided during your sign-up caused any confusion or frustration.
Please allow us to investigate this further. We will work closely with the team to clarify the situation and ensure that any discrepancies are addressed. We want to make this right for you, and your concerns will be escalated accordingly.
Once again, we apologize for the inconvenience this has caused, and we appreciate your patience while we work toward a resolution. Please don’t hesitate to reach out if you have any further questions.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations