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Nessan M
1 reviews | Active since Mar 2012
31 Jul 2023, 13:01
Metrofibre Line Speed/billing issues
I am absolutely abhorred but the level of customer services, and the attitude of sales support. Firstly, through no fault of my own, they forget to debit, and then on the 3rd or 4th month, debit you all at once, with no communication. Took me 6 months to resolve this issue. Most recently, sales support have been insisting that my line is a 250/250 Mbps line (which I am paying for), I have tested this numerous time (I am an IT Engineer by trade) and I am getting nowhere close to those speeds. I have tried speaking to sales support, and now half a month later, nothing has been done. How can a company this bad at basic admin still be in operation? If I was this bad at my job, I would be fired immediately.
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Replies (12)0
Replies (12)NM
Nessan M's updateReviewer Update
31 Jul 2023, 14:25image.png 48.05 KB
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Nessan M's update31 Jul 2023, 14:25
Reviewer Update
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Nessan M's updateReviewer Update
31 Jul 2023, 14:25This guy thinks I am dumb enough to accept that "MS Teams" is pulling 200 Mbps off of my line speed. Just wow.
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Nessan M's update31 Jul 2023, 14:25
Reviewer Update
This guy thinks I am dumb enough to accept that "MS Teams" is pulling 200 Mbps off of my line speed. Just wow.
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Nessan M's updateReviewer Update
03 Aug 2023, 10:28Hahahahaha, oh my word, my issue is back with the debit orders, its the 3rd of the month and I havent been debited yet. Honestly, these guys are so useless, this is not even a complaint, I am just going to move to another provider, I'd pay more just to have a decent experience, and just to have to never deal with this kind of incompetence ever again. Absolutely pathetic.
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Nessan M's update03 Aug 2023, 10:28
Reviewer Update
Hahahahaha, oh my word, my issue is back with the debit orders, its the 3rd of the month and I havent been debited yet. Honestly, these guys are so useless, this is not even a complaint, I am just going to move to another provider, I'd pay more just to have a decent experience, and just to have to never deal with this kind of incompetence ever again. Absolutely pathetic.
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Nessan M's updateReviewer Update
03 Aug 2023, 10:29Lets go through this journey together, shall we?
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Nessan M's update03 Aug 2023, 10:29
Reviewer Update
Lets go through this journey together, shall we?
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Nessan M's updateReviewer Update
03 Aug 2023, 10:36image.png 33.27 KB
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Nessan M's update03 Aug 2023, 10:36
Reviewer Update
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Nessan M's updateReviewer Update
03 Aug 2023, 21:11Now I have no service at all, you cannot make this stuff up...
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Nessan M's update03 Aug 2023, 21:11
Reviewer Update
Now I have no service at all, you cannot make this stuff up...
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Nessan M's updateReviewer Update
08 Aug 2023, 11:11image.png 31.43 KB
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Nessan M's update08 Aug 2023, 11:11
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Nessan M's updateReviewer Update
08 Aug 2023, 11:11image.png 19.89 KB
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Nessan M's update08 Aug 2023, 11:11
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Nessan M's updateReviewer Update
08 Aug 2023, 11:12Still no response after I was asked to submit a speedtest connected via LAN cable. Completely being ignored, and my number has been blocked from calling into customer support.
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Nessan M's update08 Aug 2023, 11:12
Reviewer Update
Still no response after I was asked to submit a speedtest connected via LAN cable. Completely being ignored, and my number has been blocked from calling into customer support.
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Nessan M's updateReviewer Update
04 Sept 2023, 12:53Debit order has still not gone through, supposed to have gone through on the 1st of every month. Billing department is late EVERY month, and sometimes double or triple debit you in the following months. I advise you, if you have these guys as a service provider, to run, run fast, and run far. Even if you have to pay more.
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Nessan M's update04 Sept 2023, 12:53
Reviewer Update
Debit order has still not gone through, supposed to have gone through on the 1st of every month. Billing department is late EVERY month, and sometimes double or triple debit you in the following months. I advise you, if you have these guys as a service provider, to run, run fast, and run far. Even if you have to pay more.
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Nessan M's updateReviewer Update
04 Sept 2023, 12:56I have since asked for cancellation forms, still waiting.
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Nessan M's update04 Sept 2023, 12:56
Reviewer Update
I have since asked for cancellation forms, still waiting.
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Nessan M's updateReviewer Update
17 May 2024, 11:28It has been a yar since my issue has been "escalated" to complaints. I am still having the same issues. Pathetic.
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Nessan M's update17 May 2024, 11:28
Reviewer Update
It has been a yar since my issue has been "escalated" to complaints. I am still having the same issues. Pathetic.