AL
Adrian L

1 reviews | Active since Jun 2023

04 Jun 2023, 09:51

Metrofibre line speed issue.

Metrofibre has upgraded the fibre speed package to 1gbps with new Nokia Router and the speed has never reached 1 gbps and speed on 5ghz bandwidth does not even reach 15mbps on WiFi and 200mbps on ethernet cable. The level after sale service and technical support is a joke after 3 logged calls and closing 2 of them without rectification and reluctant to send a team on site to resolve is not acceptable.

Previously to the installation of the new Nokia router the Calix router download and upload speed on a 1gbps package was a constant 500mbps download and upload

One of the best fibre intallers and ISP in past is now a 1 star or joke.

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Replies (1)
MetroFibre Networx
MetroFibre Networx's reply05 Jun 2023, 10:22
Official
Dear Adrian 
I have reviewed your fault ticket and prioritised the matter with our network operations center.
We sincerely apologise for the difficulties you have experienced in resolving this issue.
I will be in contact via email to provide further feedback shortly.

Kind Regards
Marilize