WF
Wade F
1 reviews | Active since Mar 2014
07 Sept 2023, 07:22
Metrofibre line is very unstable
I'm constantly fighting with you Metrofibre in fact here it is:
06 July 27 July 28 July 22 August 24 August 30 August 6 September 7 September
Is this the kind of service you expect your customers to deal with for nearly a R1000 a month. I work from home, how do expect people to run their business with such an unstable line? I definitely won't be recommending you to anyone. Very poor service
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Replies (1)
MetroFibre Networx's replyOfficial
07 Sept 2023, 11:52Dear Wade
I want to begin by offering our sincerest apologies for the ongoing connectivity issues you have experienced with your Metrofibre service. I understand your frustration, and I want to assure you that your feedback has not gone unnoticed.
We deeply regret the inconvenience these disruptions have caused, especially considering your reliance on a stable connection for your work-from-home needs.
I'm pleased to inform you that we have taken immediate steps to address the connectivity problems you've encountered. I'm happy to report that your fibre connectivity has been restored and is now up and running with optimal readings.
We value your business and your feedback, and we are continuously working to improve our services to prevent such issues in the future.
Thank you for bringing this matter to our attention, and we look forward to serving you with a reliable and seamless connection.
Kind Regards
Marilize
I want to begin by offering our sincerest apologies for the ongoing connectivity issues you have experienced with your Metrofibre service. I understand your frustration, and I want to assure you that your feedback has not gone unnoticed.
We deeply regret the inconvenience these disruptions have caused, especially considering your reliance on a stable connection for your work-from-home needs.
I'm pleased to inform you that we have taken immediate steps to address the connectivity problems you've encountered. I'm happy to report that your fibre connectivity has been restored and is now up and running with optimal readings.
We value your business and your feedback, and we are continuously working to improve our services to prevent such issues in the future.
Thank you for bringing this matter to our attention, and we look forward to serving you with a reliable and seamless connection.
Kind Regards
Marilize
MetroFibre Networx's reply07 Sept 2023, 11:52
Official
Dear Wade
I want to begin by offering our sincerest apologies for the ongoing connectivity issues you have experienced with your Metrofibre service. I understand your frustration, and I want to assure you that your feedback has not gone unnoticed.
We deeply regret the inconvenience these disruptions have caused, especially considering your reliance on a stable connection for your work-from-home needs.
I'm pleased to inform you that we have taken immediate steps to address the connectivity problems you've encountered. I'm happy to report that your fibre connectivity has been restored and is now up and running with optimal readings.
We value your business and your feedback, and we are continuously working to improve our services to prevent such issues in the future.
Thank you for bringing this matter to our attention, and we look forward to serving you with a reliable and seamless connection.
Kind Regards
Marilize
I want to begin by offering our sincerest apologies for the ongoing connectivity issues you have experienced with your Metrofibre service. I understand your frustration, and I want to assure you that your feedback has not gone unnoticed.
We deeply regret the inconvenience these disruptions have caused, especially considering your reliance on a stable connection for your work-from-home needs.
I'm pleased to inform you that we have taken immediate steps to address the connectivity problems you've encountered. I'm happy to report that your fibre connectivity has been restored and is now up and running with optimal readings.
We value your business and your feedback, and we are continuously working to improve our services to prevent such issues in the future.
Thank you for bringing this matter to our attention, and we look forward to serving you with a reliable and seamless connection.
Kind Regards
Marilize