CH
Caro H
1 reviews | Active since Sept 2014
05 Dec 2024, 06:36
MetroFibre - Life without parole! ;-)
This is my 4th bad review for MetroFibre. I cancelled my service in Sep 2024 -the account is paid in advance, so when I cancelled my service, I already paid for Oct 2024. But MetroFibre, after numerous Email's, call's and WhatsApp's only processed the cancellation in Oct 2024. So according to them I still own R499.00, After each review, they contact me via HelloPeter and apologize and say it will be fixed. But according to MF Accounts I still own for Oct, SO today I paid the amount, as #1 I don't want MetroFibre to blacklist me and #2, I don't want to have any more contact with this company. All I can say, IF you get a service via MetroFibre, just know it is for life without parole! ;-)
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MetroFibre Networx's replyOfficial
05 Dec 2024, 07:36Dear Caro
Thank you for reaching out again and for your continued patience. I would like to sincerely apologise for the ongoing frustration and back-and-forth you’ve experienced.
We have escalated your concerns to our Finance team, who will conduct a thorough review of your account. They will ensure everything is investigated and confirm if all is in order. Once this is complete, you will receive an updated statement as confirmation.
We truly regret the inconvenience caused and appreciate your understanding. If you have any further concerns, please do not hesitate to contact us directly.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out again and for your continued patience. I would like to sincerely apologise for the ongoing frustration and back-and-forth you’ve experienced.
We have escalated your concerns to our Finance team, who will conduct a thorough review of your account. They will ensure everything is investigated and confirm if all is in order. Once this is complete, you will receive an updated statement as confirmation.
We truly regret the inconvenience caused and appreciate your understanding. If you have any further concerns, please do not hesitate to contact us directly.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply05 Dec 2024, 07:36
Official
Dear Caro
Thank you for reaching out again and for your continued patience. I would like to sincerely apologise for the ongoing frustration and back-and-forth you’ve experienced.
We have escalated your concerns to our Finance team, who will conduct a thorough review of your account. They will ensure everything is investigated and confirm if all is in order. Once this is complete, you will receive an updated statement as confirmation.
We truly regret the inconvenience caused and appreciate your understanding. If you have any further concerns, please do not hesitate to contact us directly.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out again and for your continued patience. I would like to sincerely apologise for the ongoing frustration and back-and-forth you’ve experienced.
We have escalated your concerns to our Finance team, who will conduct a thorough review of your account. They will ensure everything is investigated and confirm if all is in order. Once this is complete, you will receive an updated statement as confirmation.
We truly regret the inconvenience caused and appreciate your understanding. If you have any further concerns, please do not hesitate to contact us directly.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations